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"It went very well, I've been using them twice a year summer and winter."

"Water heater pressure relief tanked failed christmas eve. We supplied the part from Home Depot and were up and running in about an hour after first contact with BF. Generally, this is an easy repair that could be DIY, but we were glad to have it done quickly and correctly on Christmas Eve."

"Exnil Septic provided a premium service at our home. The technician was professional, on time, and thorough. Communication from my initial inquiry call to completed service was outstanding, and the level of care and courtesy will make me a return customer. I would enthusiastically recommend Exnil for your septic needs."

"This company is true to their word and genuinely cares about the customer experience. They are responsive to questions and very reliable. I would recommend them to anyone with a septic system!! Thanks for all the help, Simply Septic!"

"Their services straightened up my drain and completely fixed my problem without having to dig up my floor. He used a jet wash high pressure water spray wash that cleaned out the interior drain.  He also sent a camera down the sewer line to check and see the rest of the drain. In addition, he gave me the advice on what to do with the sewer line and I thought that was nice of him to do that."

"They were an A+ provider to work with. They worked so hard, built a custom ladder to get down into the cistern to what was a carpet of like 6" of tree roots. They were the most awesome group of guys, had a great work ethic and cleaned up well after themselves."

"Nick from PTS replaced the parts responsible for the leak in no time and our kitchen is once again fully functional.
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"Roger did what you want every contractor to do...stand behind their work and take responsibility for problems!  The crew installed a new 125' copper water line from the meter to my house.  The project went very smoothly and they did exactly what they said they would do.  The crew was professional, knowledgable and took care to keep the house and finished basement clean.  Everything went great...until I noticed water seeping through the foundation wall into the basement a few days later.  I called Roger on a Sunday.  He returned the call on Monday, immediately took ownership of the issue and came to my house on Tuesday morning to fix the problem.  While he was there fixing the foundation leak, he determined that the copper waterline was leaking.  On Friday, he sent his crew back to my house to fix the waterline leak.  Unfortunately, the leak was much more difficult to find than expected.  What they thought would be a 2 hr job turned into a 7 hour job.  Despite both guys having plans that evening, they both stayed until the leak was fixed and the project was done.  The leak turned out to be along a seam in the copper, and I could not see how the crew was at fault...more likely a manufacturing defect.  So, the project turned out to take twice as long as expected and was much more costly for Roger, but he never asked for another dime and never once tried to avoid responsibility.  His sole focus was fixing the leak.  In my opinion, the true character of your contractors is displayed when problems arise.  Roger and his crew passed with flying colors.  I would definately recommend Henry Excavating and would use them again in a heartbeat. "

"The installation and responsiveness was very professional.  The installer, Danny, took time to use all copper/brass fittings since that is what our piping is.  He took pride in doing an exceptional job.  After a few days, we noticed the water had an off odor to it.  I couldn't pick up the smell, but my wife could.  We asked about it and Butler quickly came out and brought an replacement resin tank to see if that would address it.  It didn't.  They brought ANOTHER resin tank out. This time, without the carbon filtering media.  We still had the odor.  It was strong enough that my wife couldn't drink it, make coffee with it, etc.
All of the customer service and response time by Sue, the office scheduler, and the installation/troubleshooting team was exceptional.
Since we could not seem to correct the issue regardless of what was tried, I contacted another supplier of water softeners and had them come and install a unit.  The smell was gone.  The water was soft.  I can only assume it was a bad batch of resin...or a unique composite that my wife could detect. 
This is where the story changes: I contacted Butler to tell them we had replaced their unit and why.  I asked them to come pick up their unit and to refund $1100.  I didn't request a complete refund since I knew they had incurred expenses with the replacement resin tanks. I kept calling Sue asking if they were going to accept my offer.  She assured me that the owner, Art Friedrich, would call me back.  I then called/emailed every 3-4 days for the next month.  I was told that Art was: In a meeting, not available, on a conference call, in Columbus in a meeting, etc.  I gave up.  On 7/29/14, I contacted Angie's List to get help. The folks at Angie's List were outstanding.  On 7/30/14, the day Angie's List contacted Butler Water Systems, Art called me to apologize for "letting things slip through the cracks." 
He said my request for a refund of $1100 was very reasonable and that he would have Sue call to schedule a time for picking up the unit.  That happened the next day, 7/31.  However, you guessed it, NO REFUND.  :-(
I called the office and spoke to Sue on 8/12/14.  She was shocked to learn that I had not received the check since she has prepared it for Art's signature on 7/31.  She promised to check on it and call me back.  She did within the hour, to tell me that Mrs. Friedrich had secured a Cashier's Check and she was going to drive across town NOW to bring it to me.  She did.
My summary: The staff of Butler Water Systems is professional and responsive.  They know their business well. However, the owner is clearly lacking in professionalism and responding to the requests of customers.  I hope this review is helpful for both prospective clients AND Butler Water Systems.
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"Although the service tech who's name was never reveiled, did make the repair.   It took 1.5 hours with a great deal of trouble shooting.  He did identify the 10 year old Moen Valve but did not have full knowledge of its function.  I eventually ID the specific part (mixing spool) using Google. I feel I was charged for his product training..   So the "deal"  I purchased from Angies list was not such a deal. I purchased  $39 for a service call that included an additional $39 worth of service work.  Basically $78 going into the call.   I was charged an addtitional $135 with no parts purchased.  The total: $174 out of pocket and additional $39 perceived expenditure. Total of the two $213.   The repair was to break free a locked up mixing spool.
Had the service technician had knowledge of the mixing spool function the service call would have been much shorter and not involved deassembling the other shower valve in my house.   I am OK with him learning and OK with the extra time it took.   However, I am not OK with paying for it.   It is a fair expectation that the visiting plumber would be experienced in most modern valves.  Additionally wonder if a simple call to one of his co workers could have shortened the learning curve??
He was courteous.   I think he was resourcefull in his repair method once the spool was identified as such.   He did maintain a clean work area and took care to keep the floors clean.
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