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"Finken called to sell RO filters for RO system previously installed. They took payment over the phone and stated the filters were paid in full and drop off of the filters would occur. After drop off, invoices were sent requesting additional payment. When calling to discuss the issue, representatives give excuses as to why the original payment 'didn't go through'. They state there is a training issue, and conveniently the person who processes the invoices is never available. They state they take the credit card information at the time of original phone call and store it in their vault. I've requested they delete my information and stop calling me as I've already paid as they required before delivery. I will look into purchasing these replacements elsewhere as the business practices are questionable and customer service is poor. "

"Extremely expensive and made the other laundry valve leak that wasn't leaking before. "

"My God! Dan came out this morning, I explained what was done, he went to work on it right away! My furnace stopped working December 25th, 2024, no heat till today! Keep in mind, the last technician I hired in January 2025, charged me 240 dollars for 20 minutes analysis just to tell me I need new furnace and AC central, my AC works beautifully. Then I used 4 space heaters to keep my house warm! Man my electric bill was over 400 dollars the first month and climbing higher each coming months till Spring arrived! I hired B & D Plumbing and Heater Co. to come out and finish the job. It was a gentleman name Dan, he did an extremely awesome job, telling me the details, explaining everything I needed to knowledge. And now the furnace works about as good as it gets beautifully. The impressive part, he took his sweet time. And the most impressive part was when he presented my total bill! I was about to have a major heart attack when I saw the bill! It wasn’t through the roof bill! Cheap cheap"

"Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !"

"The contractor was good."

"They had to replace a diverter cartridge but they broke it. Initially, they told me that everything was fine but then I noticed that the water was dripping and not diverted correctly. They claimed that the spout dripping was normal and I had Grohe sent me a new part to be installed. The new plumber who replaced it showed me how the initial diverter's spring was broken during installation. Very disappointing, especially the fact that they did not take ownership of breaking the part and charged me an exorbitant amount for installation. They wanted the same exorbitant amount to install the new part."