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"Krane provides the type of service that we all wish every contractor would provide. I selected them on Angie's List because they were one of the top ranked providers. I soon learned why. It started with something that didn't start... namely, our furnace, which I was preparing for the winter heating season. Uh oh. But maybe (I hoped) it would be some small part that's easily fixed. I called Krane on a Tuesday morning and was told their head technician was in the area and they could take a look at it that afternoon. I pushed down my instinct to keep futzing with it (good thing, as you'll soon understand) and the tech showed up right on time. It took him less than 5 minutes to discover that the flames were doing something called blowback, which could jet flames and carbon monoxide back into our house. (Glad I didn't futz with it!) He explained this was caused by a hole in the heat exchanger. He didn't take it personally when I disappeared for a minute to Google that. He also informed us that our furnace was incorrectly installed, had too many BTU's for the house, as well as being incredibly inefficient (I definitely suspected that.) It was installed in 1999 and rated at 70% efficiency. Sitting down with my wife and I, he recommended a high-efficiency Bryant furnace. Normally, we're not people to make large purchases without a 3-bid. But, we made the purchase based on three things: He didn't try and sell us more than we needed - he told us our air conditioning didn't need to be replaced and we should run it until it died. He acknowledged that there might be a problem with running the exhaust lines, which even we could see. And his price was in line with what we'd found on Angie's List. Krane sent out a guy to measure for the piping the next day. He arrived on-time and left us with no worries. The installation took a whole day. It actually took place earlier than first scheduled due to a cancellation. The technicians were on-time and extremely cordial; despite us saying that they didn't need to put down drop cloths, they did anyway. Because the day was fairly cool, they closed the door behind them every time they went through the front door. They politely explained things when I couldn't resist going into the basement to "check on the progress." (Also known as: Seeing how a furnace goes together.) Three events from the day still stand out as demonstrating their great service. In the first, they were able to show me, without any grumbling, the rusted holes in the heat exchanger that had caused the furnace to fail. The second was when they informed me that our new hot water heater hadn't been installed with the proper chimney liner. I braced for an expensive extra cost, but it never appeared. They didn't change my price at all. Finally, one of the technicians found a problem with the air conditioning that was making it run inefficiently. He fixed it without any extra charge. At the end of the project, you couldn't even tell they'd been here. They took all the old furnace parts with them and swept the basement floor clean. And though they were clearly tired from the work, they patiently explained all the functions of the new thermostat to me. Overall, the entire experience was exceptional. They even brought the forms necessary to collect high-efficiency heating rebates from our local gas and electric companies. And Krane filed them on our behalf! The rebates will allow us to recover $450 off the final invoice price. We also used their Angie's List coupon to save $200 off the invoice. And they waived the cost of the initial inspection visit because we purchased a furnace. All those savings made it a little less painful. We would highly recommend Krane for their honesty, integrity and professionalism."

"Andy’s Statewide was at our house today to make sure that everything was working properly for the winter season. Everything was checked and new filters were installed. We were very pleased with the service provided."

"Did a great job. Went right to work and followed up to make sure everything was alright. Very happy with their install. Not to mention was a large home and had central air installed. Very professional"

"Went very well, fixed my computer quickly, worth the money
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"Excellent! Zach Hill and his assistant completed the installation of my new furnace and central air conditioner system quickly, cleanly and efficiently. They hauled away the old equipment. The system works great, no surprises or problems! I highly recommend Hill Mechanical for your HVAC needs."

"The office personnel an Marcus, my installer, made my unfortunate water problem, they each made this a great experience. I would hire them again! Pamela R"

"Excellent professional service, everything promised for the installation was delivered with no hidden fees. 100% satisfied with removal of old system and installation of new forced air heating and central air unit."

"The product was good, the installation was OK, the overall experience was disappointing.
First, these windows were ordered on March 13th. We were expecting a baby in May. We thought that two months was a reasonable amount of time to order windows and have them installed. The salesman told us that 4-5 weeks for ordering and installation was typical. We thought we were in great shape. A month passes and we have heard NOTHING. On April 22nd we finally call to see what was going on...we had expected to be contacted about installation by now. We learn that the windows have not arrived yet, and were told that they would look into it. Several more phone calls, and returned calls, and un-returned calls later, it is now the end of May and we have a baby. And still no windows.
So June rolls in and we are all a bit frazzled by bringing a newborn home, so it is nearing the end of June before we realize..."Where are our new windows?" (by this time I have stopped tracking the phone calls). We speak to the installer and are told that they are way behind because of various family emergencies. (Ok...I get it..stuff happens.) We tell them the two weeks that we'll be out of town and unavailable for installations during the end of June/beginning of July.
We get one, maybe two calls telling us "Sorry, we're really busy, thanks for your patience, I'll call tomorrow to schedule you." And then no call.
It's now the end of July and I text the installer that I NEED the windows done in the next two weeks. We schedule for August 4th, and finally, we have our new windows.
But that's not the end of the story. Our windows were hard to remove, and basically had to be broken and pried out of the brick surrounding them. This left a huge mess of glass, which was not cleaned up.  The installers left without letting me know, or I would have asked them to clean up better. (The foreman came several days later and cleaned it up for us after we called to complain. That gesture was appreciated.) I also didn't have a chance to operate the windows before they left. One of them slid great. The other barely opened. After I got it open I saw the cause was a broken plastic piece (balancer spring cover?). I mean, at least I have windows, but only one of them works. (Not sure how that was missed by the installers.....)
When I called about the glass I also mentioned the broken piece. I texted a picture of it to the foreman, and was told it would be ordered by the window manufacturer and someone would contact me when it was in.
Now it is the end of September, and I called last week to inquire about getting the window fixed. That call hasn't been returned yet, but I cannot wait to post this review any longer. When there is some kind of resolution I will post an update
Honestly, this might be a one off bad experience where all the stars aligned and we just got caught in the middle. Everyone has been friendly. We were given a $100 discount for the delayed installation. But it's really disappointing when there is not effective communication with your customer. Call me and update me if there is a problem. Return my calls when you say you're going to return them. I'm a busy mom of three, I won't always remember or be able to play phone tag, but I'm PAYING for your company to provide a service.
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"Goblin installers did a excellent job installing my gas hot water heater and the cleaned up well. They were polite and professional, and honest. I would highly recommend this company to anyone."

"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"