
Serving Atlas, MI and surrounding areas
Approved
In business since 1991
Free estimates
Emergency services offered
"Krane provides the type of service that we all wish every contractor would provide. I selected them on Angie's List because they were one of the top ranked providers. I soon learned why. It started with something that didn't start... namely, our furnace, which I was preparing for the winter heating season. Uh oh. But maybe (I hoped) it would be some small part that's easily fixed. I called Krane on a Tuesday morning and was told their head technician was in the area and they could take a look at it that afternoon. I pushed down my instinct to keep futzing with it (good thing, as you'll soon understand) and the tech showed up right on time. It took him less than 5 minutes to discover that the flames were doing something called blowback, which could jet flames and carbon monoxide back into our house. (Glad I didn't futz with it!) He explained this was caused by a hole in the heat exchanger. He didn't take it personally when I disappeared for a minute to Google that. He also informed us that our furnace was incorrectly installed, had too many BTU's for the house, as well as being incredibly inefficient (I definitely suspected that.) It was installed in 1999 and rated at 70% efficiency. Sitting down with my wife and I, he recommended a high-efficiency Bryant furnace. Normally, we're not people to make large purchases without a 3-bid. But, we made the purchase based on three things: He didn't try and sell us more than we needed - he told us our air conditioning didn't need to be replaced and we should run it until it died. He acknowledged that there might be a problem with running the exhaust lines, which even we could see. And his price was in line with what we'd found on Angie's List. Krane sent out a guy to measure for the piping the next day. He arrived on-time and left us with no worries. The installation took a whole day. It actually took place earlier than first scheduled due to a cancellation. The technicians were on-time and extremely cordial; despite us saying that they didn't need to put down drop cloths, they did anyway. Because the day was fairly cool, they closed the door behind them every time they went through the front door. They politely explained things when I couldn't resist going into the basement to "check on the progress." (Also known as: Seeing how a furnace goes together.) Three events from the day still stand out as demonstrating their great service. In the first, they were able to show me, without any grumbling, the rusted holes in the heat exchanger that had caused the furnace to fail. The second was when they informed me that our new hot water heater hadn't been installed with the proper chimney liner. I braced for an expensive extra cost, but it never appeared. They didn't change my price at all. Finally, one of the technicians found a problem with the air conditioning that was making it run inefficiently. He fixed it without any extra charge. At the end of the project, you couldn't even tell they'd been here. They took all the old furnace parts with them and swept the basement floor clean. And though they were clearly tired from the work, they patiently explained all the functions of the new thermostat to me. Overall, the entire experience was exceptional. They even brought the forms necessary to collect high-efficiency heating rebates from our local gas and electric companies. And Krane filed them on our behalf! The rebates will allow us to recover $450 off the final invoice price. We also used their Angie's List coupon to save $200 off the invoice. And they waived the cost of the initial inspection visit because we purchased a furnace. All those savings made it a little less painful. We would highly recommend Krane for their honesty, integrity and professionalism."





































