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HVAC/R service and install

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Great service. Went above and beyond to make sure the unit was in working order. Would definitely recommend."

"Installer and helpful arrived in a timely manner, and the installer was particularly polite. He re-rolled the supplies into mini-rolls for ease of use, and he alone did the installation. The helper was there mostly to move boxes."

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This provider is wonderful. I use them for a lot of work around the house. They have helped with my A/C and furnace, and have also taken a look at some plumbing clogs.

The provider also provides helpful hints and tips for maintenance I can do throughout the year.

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"By the time the service rep was contacted and he called us, we had purchased the part and repaired the air conditioner unit ourselves. We had hire the service company to do a complete service on the unit on June 23,2022. I would recommend Freedom Heating and Air to anyone needing service. They were very professional and did a thorough job. They explained what they were doing from beginning to end. We were shown pictures of before and after as they did the work. We will use them again if it becomes necessary."

"We had just had the furnace cleaned about a week earlier, NOT through the home warranty. The person from United noticed the filters were filthy, something the first person had not mentioned. He was able to restart the furnace, and showed us how to do it if it stopped working again. He also arranged to come back to replace a couple of parts. We talked with him about options for furnace replacement, he was helpful and full of information. A good experience."

"The service was good. We just paid the $59 Big Deal. They were great and professional. The price was fine."

"Very professional crew. On time and they did an awesome job. Thanks for your great service!"