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Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.

"We were pleased with the installation of our fire/security system. The workers explained what they were going to do and showed us how to use the alarm. When they were done the installation, they cleaned up. They also gave us a discount because we went through Angie's List."

"Nice job...they had to chisel out some of the concrete to fit the door just right at the bottom..you would never know they were there..mixed cement and built up the area..looks good"

"I love my new shiplapped entryway! Nate has helped us with several smaller projects involving ceiling fan and lighting installation. When I reached out to him on a idea to shiplap the entryway, he was ready with solutions. From idea to execution took less than week. Nate is always responsive and reliable. His pricing is competitive and the quality of the work is top notch. We'll continue to seek Nate's help as we dream up new ways to customize our home!"

"The exterior trim around my deck door was rotting and falling off. He did an absolute wonderful job showing me what the issues were underneath the trim, telling me options, even consulted a builder friend of his to confirm the best possible solution. The final result was spectacular and you can tell the care and pride he takes in his work. He was transparent with pricing and what he was going to do, and he asked me several times my opinion about the the work to be done and the appearance. He also arrived when he said he would and completed the work carefully but efficiently . He will be my go to person from now on if we need any handyman services in our home. I can't say enough about how pleased we are. He's also a very nice and personable individual."

"Our experience with this company was OUTSTANDING! From our salesman to the crew, they were so friendly and extremely knowledgeable. They only asked a small down payment and the balance due after completion of the project to our satisfaction. We had a metal roof and 5 windows installed and could not be happier with the final product! There were no problems encountered with our installations!! We have no hesitations in referring our family and friends to them!! Steve and Kathy DiGiacomo"

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Home Crafters are very professional.  They were the first, after I had called 20-25 roofers, to actually call me back and give me an estimate.  They told me that they would not be the cheapest but they would do the work by the end of the year like I wanted and do a professional job. 

The main roof of the house had cracked shingles and looked ragged.  There were no leaks nor evidence of water leakage inside.  It had 2 layers of shingles on it.

Their estimate included:
- removal of existing material to roof decking,
- inspect deck and replace boards if required for an extra charge,
- Install 30 lb roofing felt,
- install 30 linear feet of ice and water sheild,
- install all new flashing,
- install new 30 year shingles,
- Install new aluminum fascia in front,
- install new aluminum gutter in front.

Total cost was to be $ 8225.00. 

The main reason I did not hire them was that I could not get over the fact that installing the gutter added $ 900.00 to the total cost. I thought gutter installation should have been cheaper.  It turns out that if I would have hired them I would have had the work done by December like I wanted instead of January-February.

I would definitely give these guys a chance in the future. They seem like real professionals.

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"The first group went pretty well, only a minor issue or so which we then were prepared to avoid in the second installation. But, the second group was not the same experience and if we would have known this, we would have gone with another company who sold the same window. There were issues from being hounded to upgrade this group to having to contact the company as communication was poor once the order was placed to final payment questions and now a total blowing off the problem. There are product problems from a screen which was cut during installation which was promised to get a replacement in a few weeks to two window sections that have a coating issue which nothing has been done at all about resolving this. It is now 5 weeks and the last communication was a couple weeks ago that the screen was not in yet which we had to continuing try to get a response from the owner Rod McCullough just for this information. Rod needs to stand behind the products he sells and realize customers do not want to hear about his internal problems."

"The owner, Phil, did an excellent job explaining all the details of the removal and installation of my new fence. His estimate of price and duration was spot-on. He offered a very good price that was almost half the price of other estimates that I received. His workers were very professional, personable, and did a superb job from start to finish. The fence looks amazing. I will be hiring Phil to do other work on my house in the near future."

"I bought this as a package of f "The Big Deal".  My biggest problem was a gap under the front door at my rental property.   My tenant told me that this is much better.  For many of my windows, they told me they were too old and would have to be replaced which is probably legitimate.  They sent me a quote which I considered on the high side from past experience so I did not use them for that.  They were prompt and professional.
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