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"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Really great good people to work with. Very efficient they were quite easy to help me understand everything especially Christina. Would recommend them to everyone In fact I already have"

"John was a good communicator and organized the work well."

"I love these guys! I requested qotes from 3 different vendors. They're a response time on the quoting process was absolutely amazing. They did run into some technical.Diffaculties during the install but, is there outside of the box thinking save the day! These? Guys are the pros that other pros should model, If they want to be in the same league. They have gone the extra mile with follow through from cradle to grave with this project. Thank you Martin for selecting the perfect system for our home."

"It was great. He was able to immediately repair it as soon as he was able to diagnose the issue. He was quick and was able to resolve the issue the same day."

"John L. was THE BEST! In working to swap our over-oven microwave/fan for a hood vent he was tireless in being sure it was done perfectly. The original over-oven microwave install was done poorly, causing a headache in fixing the errors, yet John did not cut any corners. He also checked in about every detail to be sure we were comfortable with what was happening. He listened to our concerns about how poorly the previous fan had been working and made an extra effort to be sure the vent opened very wide for maximum venting. We also asked when booking that the technician wear a mask and John arrived and wore an N95 the whole 4 hours with no fuss. This was our first experience with Mr. Handyman and if all the other technicians are as good as John then we will be using them exclusively from now on. John is like the fix-it dad you wished lived in your same town."

"They provided excellent service. We will definitely hire them again."

"Awesome job! We will use them again for sure!"

"made an appointment because the price quoted to me to diagnose my issue was $89 plus tax, if any repairs are made that would be additional. technician spent 15 min in attic to determine nothing was wrong and then spent remaining time speculating what it could be. After all was said and nothing done my bill came to $307. Technician indicated that it was an extended diagnostic visit. I was shocked and appalled! No tools were used, no repairs were done just the technician speculating on my dime. Contacted the main office and Eva said she would refund me $89 by check. It's gouging and dishonest. If I had known i was being charged by the hour, I guarantee he would have been out of my house 20 mins after he arrived. Im considering contacting the BBB and the attorney general if this is not resolved satisfactorily. I have no problem paying the diagnostics charge of $89 plus tax but not the extended portion."