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"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Sergio was highly communicative, prepared with all the right materials, fast and did a great job. Would hire again. Thank you!"

"They called immediately, and scheduled an early appointment. Great service, great price. I will use them from now on."

"Found problem and fixed, pleasant service man seems to know his stuff"

"They provided excellent service. We will definitely hire them again."

"They were quick to respond and come out during a heat wave. They contacted us when they were on their way. The air conditioning is now up and running."

"John L. was THE BEST! In working to swap our over-oven microwave/fan for a hood vent he was tireless in being sure it was done perfectly. The original over-oven microwave install was done poorly, causing a headache in fixing the errors, yet John did not cut any corners. He also checked in about every detail to be sure we were comfortable with what was happening. He listened to our concerns about how poorly the previous fan had been working and made an extra effort to be sure the vent opened very wide for maximum venting. We also asked when booking that the technician wear a mask and John arrived and wore an N95 the whole 4 hours with no fuss. This was our first experience with Mr. Handyman and if all the other technicians are as good as John then we will be using them exclusively from now on. John is like the fix-it dad you wished lived in your same town."

"Mark from air control systems was fantastic to work with. His crew came in and piped a new gas and electrical line to install a new gas fireplace insert. They did a wonderful job and I would highly recommend this company to anyone who is looking for this type of work. I have worked with at least five contractors this last year for multiple upgrades and Mark has been by far the best company to work with. He keeps you informed at every point and is wonderful at communication and follow through."

"“I would never do business again with Comfort Solutions and Heating. On Oct. 31, one of their servicemen came out to clean our furnace. Three hours later, it quit working. A technician came out again November 1 and installed a new circuit board for $1.065.33 but our furnace still didn't work. In his invoice, he noted that we wanted a new gas furnace since ours was 17 years old, but still came out again November 5 and installed a gas valve which cost $550. Finally Comfort Solutions realized we were looking for a bid proposal. Their final offer was $7,159.19 which didn't include an air filter. I told them we wanted to seek other bid proposals. Comfort Solutions did offer to give us a credit of $1,083 for the circuit board and gas valve. A very reputable firm in business for 92 years, Robber & Sons gave us a proposal for $4,860 including an air filter and a new thermostat. I contacted Brian Adams, the owner of Comfort Solutions asking him to either match their price or give us the credit for the circuit board and gas valve, sending him an email and mailing a letter to him. Five days later and he has yet to contact us. I can't tell you how disappointed I am at Mr. Adams. My wife and I are senior citizens on limited income.. I'm pleased we found another furnace company that isn't overcharging us.”"

"Daniel and crew were absolute professionals and very caging. Daniel inspected my old furnace and was able to determine whether a new one was needed. He showed me various options for a new furnace, which were very affordable on a fixed budget. His crew were very professional and courteous. I would highly recommend Aviator Heating and Cooling. Best quality of materials and work."