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"Adam, co-owner, arrived dressed in very nice dark slacks and a light blue button-down shirt. I should mention that Adam's arrival was a complete shock to me. I had mixed up the dates and assumed our appointment was the following week. Thankfully, Adam, arrived on the date we had agreed upon. And, though I didn't recall the time at the moment he drove up, I am sure he was punctual. I told Adam that since he was here, yes, let's take a look at the basement so he could give me a price to paint my basement floor. But, according to Adam, I had agreed to hire him on the spot when we talked. He also said he had purchased all the materials and was ready to work. Though I don't recall all the details of our conversation, I can say that Adam would be the first contractor/handyman who gave me a quote without seeing the job first. For example, other people I interviewed, wanted to see the condition the floor, measure it so they would know how much paint to buy, etc. I don't recall Adam giving me a price over the phone, but I decided to take his word for it. I felt bad that he could have scheduled another job in my time slot and since he also had already purchased the materials, I agreed to let him do the work. What I did recall about our conversation was that I explained to him that I wanted the floor painted because plumbers had to break the floor in two areas to get to the pipes underneath and that they re-cemented the floor, pretty clumsily. I wanted to even out these patches and have a clean, painted, nice looking floor. I also asked him to hang a mirror in my dining room. Adam assured me he could handle the job satisfactorily. Since, I hadn't expected him, I had to hurriedly clean off the basement floor. There were bags and bags of linen and dog blankets, etc. Adam did volunteer to move the remaining 4 or 5 boxes of pillows and blankets. Before we entered the basement, he had said that he typically starts a job by cleaning the floor with a shop vac. However, once he saw my basement floor, he said it was pretty clean and asked to use my push broom (it was nearby) to sweep the floor. We chatted a little and then, I remembered, I wanted the sink stand holding the utility sink cleaned of rust and painted black. He said he had some black flat paint and agreed to do it. I got busy doing yard work in the backyard, when I rounded the front, he was sitting in his truck. He exited the truck and I said, something to the effect that I guess he was waiting for the etching solution to dry. He said, it only takes about 10 minutes to dry. He also said the etching solution was environmentally safe, which I liked, and odor-free. Sometime later, I decided to take a look at his progress. He had already painted some of the floor. I realized immediately that he had not cleaned the rust off of the stand for the utility sink, nor painted it black. I asked him about this, thinking he just overlooked it. But, he said the stand was too brittle to be painted. I told him a couple of other people had looked at it and found the stand sound. He said he would check the stand again. Adam's fee is $155 per hour and $99 for every hour thereafter. He estimated that the job would take 2.5 hours. I was impressed that he was finished right about that time, maybe a few minutes more. However, he said he had another appointment and didn't have time to hang the mirror. He added that he thinks the sink stand could be cleaned of rust and painted, rather than be tossed out. We looked at the floor together, and I told him it looked good. It was still wet and shiny. He told me not to walk on it for 48 hours. Yesterday, I walked on it. I was surprised to hear a crunchy sound. The sound comes from stepping on the epoxy flakes Adam added to the floor, per my wishes. I hope the crunchy sound isn't permanent. As far as the floor's appearance, it's just okay. Maybe I was expecting too much. But, I thought the re-cemented areas would have been blended in so that I would have a nice, clean, smooth looking floor. The outlines of the re-cemented areas show through the paint as well as stained areas and areas that were covered in old paint. It just looks like paint was rolled over the existing floor with little or no prep work done. Based on my information, the cement and other areas could have been sanded by hand, or with a hand-held tool called a grinder, to smooth out the rough edges. But, maybe the Clean n Etch could have done the same thing. Adam said it drys in 10 minutes. I happened to come across a bottle of Clean n Etch at Home Depot yesterday and it advises no foot traffic for 2 hours after application and no top coat for 24 hours. I am not accusing Adam of not applying any Clean n Etch, but I wonder how useful it was if the paint was applied on top of it before the solution actually cured. I can only hope that the paint job will last for years, as Adam said it would. Finally, the idea of the epoxy flakes is that they are spread haphazardly, and they were., but maybe too much so. One area has a huge cluster of flakes and nearby areas are sparse, it looks as if a bag of flakes was dumped in one area and remaining flakes spread sparsely."

"The service person was prompt, explained the tests and we had the results within a week."

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"On time service done in timely manner. Very satisfied in work done and clean up."

"Ray and his team arrived on time, and got right to work. My very large home consisted of two floors, plus a finished basement, and 1 car attached basement garage. Let's just say my expectations were exceeded!!!! They worked together to make sure nothing was overlooked. They cleaned every floor, washed out every cabinet, every closet, counter top, appliance, window sill, door frame, light fixture....I had a lot of fixtures...they have never been so clean! Window cleaning too. They pulled out boxes that I was afraid to move as they have been in my garage for many years. I was there to advise them whether I was to keep what was in the box, put aside for charity, or place for garbage. The garage had a bad smell as well. Ray had his team then scrubbed the concrete walls, as well as the floor. It now smelled wonderful. After drying the concrete floor they arranged the boxes to my liking back in the attached basement garage!! My home looked awesome. Hiring Rays cleaning was the best decision I could have made. I'm so happy I hired this team!! My home was listed two days later for sale, we had our first showing four days later, and OUR HOME SOLD FOR ASKING PRICE!!! My home would have never sold this quickly without Rays cleaning. It would have never looked this good! Would I hire them again ABSOLUTELY ?"

"The servicemen called ahead and arrived on time. They were professional in the initial estimate and cleaning. I was cautioned about walking from the damp rugs onto tile. Mats were placed in all appropriate areas to protect me. My two area rugs were removed and returned as scheduled (by appointment) and laid in place. I am satisfied with their service."

"Cooper Rollins, a representative from Acculevel, was very professional, patient, and courteous. He gave us many practical suggestions during his evaluation. The water damage is very slight, with some leaking on the back wall of our attached garage. We do not have any major damage but wanted to catch any problems early. He gave a very honest assessment and didn't try to upsell services or repairs. Based on his assessment, we may try to do the outer repairs ourselves but would definitely consider Acculevel for inside repairs and other assessments in the future. <br />"

"Made our driveway facing side of the house much more presentable since we are listing it from out of the country! He sent me pictures and text messages updating me throughout the process which was so helpful when we live in Colorado and own a home in Ohio that we are selling. other vendors have done half the work or no showed and he was finally someone we feel like we can trust with any job! We will for sure use them again!! <br />"

"So fast and helpful! Shannon answered all our questions over the phone. Daniel was here within an hour to look at our water damage and helped me get a claim going. Billy and Arthur were here to get the drying process started that afternoon!"

"Overall the work was done on time, thoroughly, and at a very fair price. This is the 3rd time we've used Bill's and are very happy with all aspects of their work. Will absolutely use them again and would absolutely recommend them."