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"I was really disappointed with my experience and, more importantly, with the lack of transparency around billing. The company charges drive time at their full hourly rate ($150/hr), which in my case meant paying for nearly an hour of sitting in traffic before any work even began. That alone would have been easier to swallow if it had been clearly disclosed up front. The bigger issue: the first technician arrived without a drain snake, which is the entire reason I called. He was unable to unclog the drain and instead tried to convince me that it was something I could handle myself. I then had to call back and specifically request that they return with the proper equipment to do the job I originally scheduled. When they came back, I was charged drive time again for the second visit ? even though the return trip was only necessary because the first technician was unprepared. Between the multiple drive-time charges and the incomplete first visit, the final bill felt unreasonable and a"