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"Arrived in time and explained the issue and cause thoroughly even though they couldn't fix it."

Benjamin Franklin Plumbing is a trusted leader in the industry, known for exceptional customer satisfaction. With over 30 years of experience, we prioritize efficiency, quality, and timely service. Serving all of Winchester and surrounding areas, our expert plumbers handle repairs, installations, replacements, and maintenance for residential properties.\n\nOur team is licensed, qualified, and thoroughly screened for your peace of mind. We arrive in fully stocked vehicles, resolving 90% of issues on the first visit. Whether it is routine maintenance or a major remodel, we are equipped for the job.\n\nExperience reliable plumbing that stands the test of time. Contact us today- because If there is any delay, it is you we pay!

"This review is solely about the installation portion of the Puronics Water Treatment System since it was just installed today. The install team arrived on time, ready to go to work. The location of my main water line was tricky to get to, but they found a great solution to tap into the line via a drop-ceiling access point. They located the Hydronex Water Conditioning Cylinder and Salt Backflush Container exactly where I wanted it. Their work was clean, tight, and very professional. The RO system was backordered, so they explained that they will return within the week to install that portion of the project. They prepped for the RO install by drilling and installing the faucet in my granite countertop. After the install, they explained the whole system to my wife and I and we were up and running with conditioned water. I can't say enough about my experience with Chuck on the initial phone call, Miles who provided the water testing and sold me the system, and Ryan who installed the system. So far, I can't envision any issues that might arise with Orbit Water Solutions since they have provided outstanding service to this point!"

"CSI did a thorough inspection, provide analysis, detailed report of findings and provided pictures of the areas with issues as well as aerial views of the house, lot and surrounding area. We are definitely hiring them for the Final Home Inspection and analysis."

"They did a wonderful job for my business after water damage happened. They inspected and dealt with the insurance. Bill was very polite, respectful, and helpful. I would highly recommend them!"

"Randy was super helpful and professional in the way he explained the process. On the day of the installation, Zach from Quality Water came promptly on time and was done within 3hrs installing the water softener and RO. He did the water test, installed the softener and under the sink RO for us. He explained everything about the equipment and how to maintain them. I am very impressed with the professionalism and quality service. No wonder they are highly referred by my friends. Thank YOU! for your great service."

"Excellent and fast service. Very professional and pleasant and I would definitely hire again."

"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"We initially wanted to have our AC unit moved from one location to another (from back to side of house) so we could have a new patio installed but we have found that our AC unit was old (13 yrs) and the Freon it uses is not FDA approved but is grandfathered in thus costing 3x's more than the cost of regular Freon. Of the 3 bids I received, 2 could not guarantee that the AC unit would boot up properly after the move and if that happens, the extra cost of that is on us. This was not something I expected to hear, especially since we had NO PROBLEMS with the unit in the last 9 years we lived here and then hear them tell me that I may have to pay up thousands $ twice is not appealing. DM Select has made it clear that they have worked with and serviced many TRANE brand AC units, (which we have) and the other 2 bids were more geared toward CARRIER brands. After careful consideration regarding the age of the unit, many "what if" scenarios and the cost, we decided to purchase a new AC unit instead (we had a sense that this year's summer heat will be incredibly bad). DM Select was not the lowest bid, but they were comparable to the pricing of new installations that I've researched online. Furthermore, they were more familiar with the brand we have which made us feel more secure in the job getting done right. They came on time, very professional, and we were very happy to hear that no cut through walls were necessary for them to pipe through the house, saving on the cost and effort to re-dry, and paint our walls. It took 8 hours in 1 day for 2 guys to dismantle the old AC from the old location and install new AC in the new location. AC started up just fine without a hitch and the new unit is much more quieter than our old one! Awesome Job!"

"They arrived very promptly, were very knowledgeable, explained my options for how to do the repairs, and completed the work very efficiently."