Get matched with top water heater installers and replacers in Blanchester, OH

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"Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan."

"Very dissatisfied. They tried to take advantage of an 80+ yo by not even completing a repair, produced a false image of a faulty (12 year old) heat exchanger at $99 wanting me to buy a new furnace. Thanks to website weeks of research and using my wood stove, info I was able to clean the condenser trap in 10 minutes and the furnace has been working for weeks, now."

"Well. The team was efficient"

"Eagle and Corey(SP) worked all day to get us heat for the night and beyond. They removed the old heater and also the AC unit. They installed the new heater complete with custom sheet metal ducting to adapt to our HVAC system. They put tarps down to keep the floors clean. They were very courteous and explained the new unit controls and made sure that the new unit was properly calibrated. They did a great job cleaning up both inside and out. The AC unit will be installed when the new patio is complete. All-in-all, we are very pleased with the installation. Thanks guys."

"Very informative and the technician figured out a way to resolve a problem that two previous plumbers could not fully fix"

"They did an excellent Job!"

"Excellent work. Easy to work with and got the job done quickly. Price was exactly as quoted."

"Good experience"

"very timely and used them a lot and courteous and knowledge everything was taken care of i had a couple other questions he answered and explained things and what was still happening with the sink and that it wasn't installed correctly and he explained all this very helpful."