
Serving Brick, NJ and surrounding areas
Approved
In business since 1986
Free estimates
Emergency services offered
"Their salesperson arrived promptly and provided me with a lot of information about their process. An estimate followed promptly as well. I own a condominium unit in an aging community (the infrastructure, not necessarily the residents). As a result there is a lot of concrete work to be done. The board decided to have one slab done with this process and see if it was something we wanted to use in the future. The first time the technicians arrived they were a day late with no call. An emergency had arisen on their previous job and I was only informed when I called and was asked why I had waited until the end of the work day to call. When they did arrive the next day they worked on the slab but were not able to level it. I was told they could put the trip hazard in a less conspicuous area but couldn't eliminate it. They had to come back to seal the joints so I agreed to see what the slab looked like at that time. By the next day the slab had sunk and the trip hazard was as bad as before. I called, spoke to a project manager and expressed my dissatisfaction. When the the crew returned I was offered the same excuses for not being able to level the slab and again an attempt was made to put the trip hazard in a less conspicuous corner of the slab where proximity to a shrub made walking over the hazard less likely. After several more days the slab had again settled. I called and reminded the project manager that they guaranteed no more that 1/4" settlement and that my job had never achieved that level to begin with. A crew was sent out a third time this time with a technical supervisor. Again the slab was raised, the same excuses were offered and the trip hazard remained in the least dangerous place. After a couple of weeks the slab now seems stable if not level. Quality 1st is a victim of their own promotional materials. They promise far more than they were able to accomplish in my situation. They showed driveway slabs, factory floors etc. being leveled perfectly with their process. My job, a single slab of a sidewalk, couldn't be managed. The community will not be using this process or this company in the future."





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