Serving Cassville, GA and surrounding areas

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Serving Cassville, GA and surrounding areas
Approved (Corporate)
In business since 1898
Free estimates
Emergency services offered
"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem. Unfortunately, I didn't explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor. $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.
Update to Provider response 7/1/2014
***DISCLAIMER***
To anyone reading this review. I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.
I have no complaints with the technician, he was competent and professional and did a great job.
In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price. I don't feel like it's out of line with the market cost. Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem. I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.
Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.
However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.
I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved. Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on.
While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you understand the reason for my dissatisfaction."




Serving Cassville, GA and surrounding areas
Approved
In business since 2004
Customers say: Super punctual
"Coolray-Mr Plumber Plumbing repair by Frederick Mortis was done right. Knowledgable tech. Great customer service."

Serving Cassville, GA and surrounding areas
Approved
Super Service Award Winner
Free estimates
Warranties offered
Credit card accepted
"Papa’s Plumbing a fast great job installing a new kitchen faucet. Great pricing. Very professional."





+7

Serving Cassville, GA and surrounding areas
Approved
In business since 2006
Free estimates
Warranties offered
"Our main sewer line was clogged we called Georgia rooter services They came very quick cleared the blockage inspected with camera found tree roots and broken section of the pipe 6 feet deep, Very professional explained the process that needs to be done, Very reasonable price to compare with another plumbing companies."




Serving Cassville, GA and surrounding areas
Approved
Super Service Award Winner
In business since 2008
Free estimates
Emergency services offered
"Dylan was extremely friendly and installed our faucets and toilet efficiently and did an excellent job! Will use Absolute for all of our future plumbing needs!"





+2

Serving Cassville, GA and surrounding areas
Approved
In business since 1949
Free estimates
Emergency services offered
"Excellent The tech showed up on time. Assessed the problem and performed the work flawlwssly. The unit had to be drained and replaced. The mechanic was neat and friendly. He explained the issue clearly and worked quickly"





+31

Serving Cassville, GA and surrounding areas
Approved
Super Service Award Winner
In business since 2017
Free estimates
Emergency services offered
"Tommy did several jobs including capping unused old gas lines, installing new gas line and tankless water heater, repairing bathroom fixtures and checking the water pipes and inside of our septic tank. He was fast, friendly, professional and patient with our questions. Would absolutely hire again."





+11
Serving Cassville, GA and surrounding areas
In business since 2013
Credit card accepted
"Professional,reliable, honest and affordable.Had work done on my Main Sewer line, these guys were great good hearted people. Extremely happy with their service. Great company I recommend them overall, one of the best companies out there for your Plumbing needs."




Serving Cassville, GA and surrounding areas
In business since 2012
Free estimates
Emergency services offered
"New water service and sink repair it went excellent. Work was done quickly and efficiently at an excellent price"
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