Get matched with top fire or smoke damage recovery pros in Cedar Falls, IA

True North Restoration of Iowa is a locally owned and operated company that values honesty and integrity in all aspects of our business. Our dedicated team of professionals have years of hands-on experience, to provide innovative ideas and suggestions tailored to your projects. Our services are customized to your individual needs, paying close attention to the details of each project that we are involved with. Please feel free to contact us today!

"It went pretty good. They had to return to resolve the cover fit issue."

"Aaron was very accommodating in scheduling 2 separate trips, since I had to shift furniture between rooms, but not charging me extra for it. He didn't get out every stain, but then I knew a couple of them would be really difficult, if not impossible. Overall, a very good experience."

"Things I liked: David and his crew were extremely polite, personable, and professional. (The "three ps" of a good contractor.) They were willing to work around my schedule, particularly because of the later start. These guys were fast...like really fast. Got my job done in a day! Everything was explained to me, and I got some instructions on care and limitations of finishing over top of their trenches. They came back to do some brief touch-up work the next day, and left everything clean and tidy. David even worked around some of the goofy stuff in my basement. You know, the stuff you might find in a 100+ year-old house. All of the various drains, services, and pipes were left untouched, which is impressive because some of them were veeeeeery close to the perimeter where they were installing the drain. Lastly, my basement is now dry. Had a deluge of rain immediately following the work and I have not seen a drop! :D Things that could be improved on: Price - I mean, a price can always be lower, but their price is definitely fair for what is included. Their system was more expensive than some of their competitors, but there were several things about it that I preferred over others. Punctuality - The digital appointment card I was sent was for 8 AM so I was under the impression that they would arrive then (or soon after). I called at 9 to check in and was told they'd be there at 12:30 PM. This was not a problem for me, but I wish I had been told that earlier. Granted, the appointment I was sent could have just be left at the default time. Either way, not a big deal, but a bit of miscommunication. Bottom line: David and his crew were excellent. I would hire them again. My basement is dry. :D"

"Initially, communicating with the company after the contract was signed was deplorable. There apparently was only one person who could schedule projects and contacting that person was very difficult; either she was off for the day or on the phone or away from her desk. Leaving voicemail messages was useless since she did not return the calls. Since the project scheduling hinged on the contact, getting it booked, then rebooked was frustratingly irritating. My initial start date had to be rescheduled, but no one called to let me know. I found out when, while waiting for the crew to arrive and them being a no-show, I called to find out when they would arrive. It was then I was told my project had to be moved because of a previous job going overtime. A part-time staffer was blamed for not calling me to reschedule. This was just getting my project started. There were other issues that prolonged the experience that I won't go into, but it took longer than expected to finish my project. The work crews were pleasant and professional and their work is excellent. It's the office staff that is the bottleneck. In all, the job was done well and I was compensated for the issues, but it was a stressful experience. I would use them again since their work is good, but I would make arrangements for bookings before signing a contract. If there are issues after that, talk with the owner directly since you're not likely to get a prompt response from the office staff. Although, I was assured that those issues had been corrected."

"PuroClean showed up and began immediately to dry the damage floors. They also worked with our insurance company helping them understand the damage caused by the leak in a very short time, like less than a week. They were professional and provided Value for the their work including drying the damp areas from below the floor and above removing the possibility of a mold issue."

"He's awesome. I wouldn't have anyone else do it. I would recommend him for everyone."

Steamatic has over 40 years experience in the cleaning industry. We are a full service contractor, meaning we can handle your resotration job from start to finish including mitigation and the entire rebuilding process. We are licensed general contractors and Steamatic technicians are IICRC certified in fire, water and mold restoration. We offer 24 hour service on emergency services which includes fire and water mitigation.

"Customer service was excellent, able to get me in within a few days, friendly, prompt, quality cleaning, good price."