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"A great job was done on my very dirty house. Did a soft wash because my aluminum siding has been painted. I would hie this company again."

"If I could give this company a 6 out of 5 stars I would! They did a fantastic job overhauling my mother's deck, back patio, fencing, and front portico. All of the work was absolutely essential for safety and structural reasons, and I'm so glad I chose OSSA to do the work. My mother has Alzheimer's, which presented additional issues, but the entire crew was incredibly kind, respectful, and understanding of the unique challenges they faced. They were responsive and kept me aware of everything regarding the job along the way. My mother is so pleased, and I have the peace of mind that all of her outdoor space is safe, beautiful, and accessible. I will be hiring OSSA to do some work in my own home, as I look to make necessary improvements in the future. I've told everyone I know how how wonderful they are. 6 out of 5 stars!"

"DO NOT use this company. I went through Lowes to have a composite deck built. Working with them was an absolute nightmare. It took them 3 months to even START the job. I discovered the reason for the delay is because when they filed the permit (which took them 6 weeks to do), the contractor's license was expired. It then took them another 5 weeks to update their license in order to get the permit. They ordered and installed a completely differently railing style than what was on the contract/design, then blamed me for the mistake. Rather than ordering a new product, they cut the existing one to make it work. I am now 9 months post project, and the railing has warped, the deck is sloped, and the overall quality is horrible. Worst of all, turns out they NEVER GOT IT INSPECTED! I learned that Lowes had to fire them due to MULTIPLE issues with the company. I am thankful I have Lowes to help rectify the issues, but if i didn't, I would be pursuing legal action against them!"

"From the initial planning to the final inspection, everything went smoothly and the work was done in a timely manner. The work crews were professional, and did a careful job on everything. I was surprised that there was more sealing and protection applied to the underlying structure than I anticipated, more than code requires, and the deck should last a long time."

"Oregon usa"

"Disgusted Customers Rick Fisher d.b.a. Before and After Home Improvement I am only giving a 1 star because I cannot go any lower. If you want professional and courteous service that also includes communication about delays and crew no shows, do not hire Rick Fisher and Before and After Home Improvement. My wife and I hired Rick Fisher and his company in the latter part of June 2018, to build a stamped concrete patio; a small composite deck; and a pergola with the electrical kit for the ceiling fan. The project finally began on August 7, 2018, and was completed around August 28, 2018. We paid Rick approximately $26,000 in 3 timely installments according to the contract. We exceeded our budget on this project because we were impressed with the pictures of Rick’s previous projects and his reviews. “Don’t believe the hype”. It all started with Rick not being able to obtain the county permit for the pergola due to his drawing which lacked specificity to the dimensions and materials used so the structure would be able to withstand strong winds. Rick advised me the permit office required him to hire an engineer which I would need to pay for him to subcontract to provide that information for his drawing to resubmit to the county permit office. Rick never mentioned this to us before we signed the contract, nor was it stipulated in the contract. Rick’s solution was pay for an engineer or don’t do the pergola. I took initiative to contact the permit office and speak with the manager to arrange a meeting with her and Rick. She was able to assist Rick and get the permit approved without the need for an engineer which would have been at my expense. During the course of this project, my wife and I spent entirely too much time, energy, and efforts addressing issues with Rick relative to his lack of responsiveness and doing the job he said he would. These issues were within his span of control and frankly he failed miserably. The materials are of a decent quality, which is why the pictures look great on the web, however; the customer service, commitment to doing the job right is a serious problem. Rick says he only does one job at a time and he will be on the job site everyday to ensure things are done to standard. This was simply not true. Rick has a lot of projects going on and he rarely came by our home. He was not responsive to my calls or text messages regarding his presence and multiple other issues that required communication. Rick told me the job was going fine because he saw the pictures of what was being done. I demanded that he come by my home to physically inspect the progress. He came by and some adjustments were required. Rick does not give you specific days or times when he will come by even when you are requesting a specific day or time. I had to send multiple text messages and calls to get him to do what he initially said he would do. The project was completed on August 28, 2018. On October 7, 2018, I contacted Rick regarding the rust on the staples holding down the electric cord on top of the pergola. Instead of utilizing galvanized staples or some material that does not rust as a result of inclement weather, his crew used regular staples to hold down the electric cord. Now I have rust running along the top of this expensive pergola that we paid Rick about $8,500 to build. The electrical kit was an additional $1,500 approximately. Rick has not come by my home to take care of this issue as of yet. We have a manufactures warranty on the material but nothing from Rick covering us on the workmanship of the project. On October 18, 2018, he sent someone allegedly from his crew to resolve the issue, however; the worker was not prepared to resolve the issue and was going to replace the staples with more of the same staples. Complete Nonsense! I advised Rick this was unacceptable. The deficiency would not take more than 2 hours to resolve, but Rick refuses to come out and take care of it. It’s such a small job, I cannot get another company to come out to do the repair because it’s not feasible. One reputable contractor said he cannot believe the company who did the work did not have the professional common courtesy to fix the problem. In addition to this, when Rick’s crew excavated the yard to lay the patio, they were supposed to leave a trench sufficient for water to flow into the storm drain. Now we have standing water in the yard when it rains. The yard had a trench before they began excavating and we had no issues with standing water. It’s going to cost me $1,000 to have this problem resolved. Perhaps it’s all in the name: Before and After Home Improvement. Beware, you will need repairs Before and After Home Improvement allegedly completes your project!"