Get matched with top vinyl liner for swimming pool replacement pros in Chappaqua, NY

"We recently had a liner replacement done by BPS, and the experience was excellent from start to finish. Unfortunately, shortly after the initial installation, the liner we had purchased separately (not supplied by BPS) developed a major tear due to a defect. Even though this issue was completely unrelated to BPS, we reached out to Victor, and he went above and beyond to help. Victor was incredibly understanding and had his team return the very next day after our replacement liner arrived — less than a week after the tear occurred. To our surprise and appreciation, he did not charge us the full price for the second installation, even though BPS was in no way responsible for the faulty liner. BPS was a pleasure to work with during what was otherwise a very stressful situation. Their professionalism, responsiveness, and willingness to help truly stood out. I highly recommend BPS and sincerely appreciate Victor’s support and integrity throughout the process."

VENUS POOLS & RENOVATIONS INC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interested, and make their concerns the basis of our business. 5 years of experience

"Franco was a pleasure to work with. He is always timely, responsive, and well-priced. We hired him to replace our pool pump after it malfunctioned within a few days of a party we were hosting. He was able to save the day and replace it within 24 hrs. We requested a very particular pump that he was able to find on short notice. We had such a good experience we are planning to switch our regular pool servicer to Deluxe Pool Services."

"This company was very organized, knowledgeable , friendly and neat. I am now enjoying my pool after using Island Boys."

"First, the liner is really beautiful and seems to be very well-made. Second, they did (eventually) make it right. But, we really lost most of our possibly last summer with the pool. We signed contract for a new liner on 5/31/19. We were not in a rush - did not need it by July 4th, but salesman put to install by July 4 if possible. Good price - within our budget. Install was done on June 28 - and we paid entire balance at that time (as required). NOW - they have your money. A few days later, when the pool was full, the liner was pulling away from the pool wall all along one side. This was the original reason I replaced the liner, FYI. I called and spoke with customer service who reassured me that this happens, it is not uncommon, I do not need to empty the pool and that someone would be coming within a day or two to perform a **re-snap** I was told someone would be coming on Friday July 5, then Sunday July 7 - and no one came. Someone finally came July 9th (with no courtesy **we are not going to make it** calls in between mind you). Upon examining the problem, that person, who was not the same person who installed the liner originally, pronounced that the liner was probably the incorrect liner for my pool and also the installer had not done a proper job. I was told the pool will need to be emptied more than halfway for this to be fixed but **I am busy this whole week so cannot get to it until maybe next week** I was told that the original installer should be held accountable and have to come to fix it. Oh, and by the way, this person actually had the nerve to tell me **but do not tell them I told you all this** Of course, I told him **it is the FIRST thing I am telling them, and I am dialing them now** This person then left me without resolving a single thing. From there, I played phone tag with customer service woman (who honestly tried her best), spoke with the Operations manager who said we would get a new liner, and finally got to a VP, who told me that my new liner was in and that when we were ready, after the season was over, they would install it. Again, we were told it was safe to swim; but really, it is not like I would invite family or friends to swim when I felt like we all had to be **careful**. I was told to reach out when we were ready to close, and they would schedule the installation. So I did (reach out) and what do you think? I was told the liner would take 3-4 weeks to be made. After the VP had told me it was already in-house. No surprise there honestly. So, eventually the liner was in, and we scheduled the day for the installation (by the person who originally installed the last liner - I know - I like to live life on the edge - and guess what? He did not show up the day he said he would. This, after my husband spent the entire week slowly emptying the pool to be ready for the installation. So, finally, the liner was installed, and we closed the pool. I told the VP I was waiting to submit a review. So here it is. I honestly do not know if the liner is the right one - the pool is closed, but in the Spring I am praying I do not need to deal with these folks again. I think I would rather take the pool down. In summary, OK customer service (she tried and was, initially, quite responsive); LOUSY service; GOOD value for the liner, which is beautiful."

"Very efficient. Nice job replacing vinyl liner on pool.Would recommend"

"Franco was a pleasure to work with. He is always timely, responsive, and well-priced. We hired him to replace our pool pump after it malfunctioned within a few days of a party we were hosting. He was able to save the day and replace it within 24 hrs. We requested a very particular pump that he was able to find on short notice. We had such a good experience we are planning to switch our regular pool servicer to Deluxe Pool Services."

"He worked hard to do the job successfully - installed a new filter and cleaned the pool - the pool is finally sparkling clean and the system is working. We were very pleased with his work. Enjoyed the pool for the first time this summer."

"Anthony came personally for the estimate as well as the subsequent work. He was punctual and professional. He worked with me in planning out the exact work needed and he did so without compromising quality and safety. I am not saying the above lightly as I was present at the installation and can say he did some quality work. No corners were cut and he spent the time in making sure that the charger and breaker box were properly level and installed into the studs. In the panel, he and his guys even tighten up loose connections for the circuit breakers. He then make sure he cleaned out after his work. BTW, I always say you can judge a person on how he treats his employees, and on that point, he treated his guys with politeness and respect. The final price for the installation was actually lower than the estimate and Anthony insisted on taking less money (first time ever for me). I usually do not take time to write a review unless the service was exceptional, Anthony's work was exceptional in my case. I would very highly recommend. No, we are not related and I did not know Anthony prior to this work. This is a sincere review."

"Platinum Pools replaced our liner and installed a new Cambridge paver patio, new coping and new aluminum fencing. Dave and his team were excellent. The liner was installed flawlessly with not one wrinkle. The patio and fencing came out beautifully. We would definitely recommend Dave and Platinum Pools."