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"Fine it was fine"

"Carlos was very friendly and knowledgeable. I will use him for a future project."

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."

"Summary: Company charged me $1000+ for 2 separate service visits that did not fix my AC unit; technicians and Operations Manager are not truthful about work done; Operatiins Mngr will tell you find another HVAC company when you express dissatisfaction ….I contacted Glenmont Heating and Air Conditioning since my AC unit was not dispensing any cold air. Thermometer was set to 68° however the unit temperature was reading 77-80° (note this was the week of extreme heat wave). On 21Jun2024: Glenmont technician Roderick performed a service call. I spoke to him via phone after the call to which he told me he added refrigerant to the system. This did not fix the issue and the unit continued to not dispense cold air with the thermometer reaching 77-80° despite being set to 68°. I was charged $119 for this work. Operating Manager Tim Schindle is contradicting what the tech said and claims Roderick did not add any refrigerant. I again called Glenmont HVAC for a second service appointment. This technician claimed the coil needed to be cleaned. The second technician (Eric) then falsely reported on his report the unit temperature dropped to 68° when he left when I have photographic evidence showing the temperature in the high 70s. I waited about 24hrs as instructed for the thermostat to drop and it never did and the unit continued to not dispense cool air. I then called a supervisor (don’t recall name) who essentially told me due to the extreme temperatures everyone was experiencing HVAC issues and did not recommend any follow up service. I then had several back/forth emails with Operations manger Tim Schindler to notify him after 2 separate service visits, my air conditioning was not fixed. In the end he told me, and I quote “my system is old…we don’t know the maintenance history…it is best for both of us to find another HVAC company. He did however bill me $964 for the second service visit, which did not fix my issue. I ended up having to call another HVAC company who diagnosed the problem as a compression failure/ replaced the unit and now have cold air blowing. The second HVAC company did not understand why the 2nd technician from Glenmont Heating/Air Conditioning was changing coils and said this was not necessary to do. Second HVAC company showed me the reading of the compressor unit to which I could see no charge was registering, essentially the compressor was no longer working which was the root cause of my issue. In conclusion, I’m disappointed with Glenmont HVAC and feel they sent incompetent technicians who falsified their work. When I complained to the company and expressed my disappointment with their work (or lack there of) they told me to seek other HVAC company without fixing my AC unit but charged me $1000+. Poor business acumen and highly unethical company that needs to be held accountable for cheating customers and not performing quality work."

"Furnace wasn’t working"

"Brandon identified and isolated the water leak immediately. His expertise and speed were unmatched."

"Every time I call this company they're prompt and responsive and they always identify the issue and solve it. Really appreciate Chris who has worked on my air conditioning unit multiple times. Found the issue and solved it. Whenever I have an issue with my heat or air conditioning, I call Cool breeze."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"They did a good job"

"I have used Grove for many years, and even had them replace on of my failing units. Within the past 18 months, our secondary unit started having problems and Grove came out multiple times to service the unit, explaining that it was losing refrigerant and needed to be replaced. They were always very quick to provide an estimate to replace the unit after charging it. Before replacing the unit we had a different vendor come to give a second opinion, to ensure we were informed and I am so happy that we did. We found that the unit wasn’t only running out of refrigerant, but that it was massively overcharged and that the overpressure safeties had been defeated. I’m not sure if Grove was simply negligent or if they were trying to trick us into paying for a replacement, but I can say that I won’t be using them again. The unit they replaced for us is already dead, and they are quoting us an additional $2k to repair it, putting the total cost for the unit at nearly $10k. All said I have probably paid Grove thousands of dollars and it’s impossible to tell what of that was legitimate and what of it was them running up the bill. I can tell you that at one point they made an emergency visit late at night, spent 15 minutes looking at, and cleaning my compressors, charged me $1000, and then proceeded to text me pictures of them on vacation, presumably enjoying spending the money I had paid them. While I really like Grove, I would suggest you get a second opinion regarding whatever they tell you and that you check your bill very thoroughly."