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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________ "

"Terrific! Mr. Pringle came right over and fixed the problem. He used shoe covers to protect our floor, very courteous and reasonably priced. I would highly recommend his service!"

"From beginning to end these people provided very good design advice and followed thru with timely expert construction and attention to detail. This home presented a lot of construction problems which were handled expertly and on time. We are VERY pleased and would recommend this company to anybody interested in quality on time work. Our job was also complicated by the presence of two babys under the age of 2 years in our home while construction was going on. The workers worked around nap times and lunches. They certainly transformed our home into the modern age while being true to the the history of the home. <br />"

"Bob was very punctual and his communication before and during the job was very good.  <br /> I should have set a completion date so that I was sure of the days they would be there all day .vs part of the day or not at all. A couple of the days I was told they would be there but they weren't able to accomplish that extending the project into the next week. <br /> Overall they did a good job. There were several detail things/short cuts that were missed and discovered when the painter arrived. Not the end of the world but I would have done it a bit differently next time.  They were good about doing as we asked as the project progressed. If you are very detail oriented I would get EVERYTHING in writing before the job. Not just the basics. <br /> They did an great job of keeping the mess to a minimum during the work and and always cleaned up after every day of work. I felt comfortable about them in the house during the work and would recommend them with a word of caution realtive to the details  <br /> and specifics. <br /> Everything looks good, now that we are complete. <br />"

"-Obtaining estimate & communications were poor - frustrating experience. <br /> -Once work was started it was done timely & well."

Collins Construction has been in business since 1971. We have 8 full-time employees and 3 part-time employees. We are a registered PA Home Improvement Contractor (PAOAGHIC:003749). \nWe are a general construction company with expertise in the following areas: framing (wood); roofing – asphalt shingles, Carlisle rubber, pre-formed standing seam metal; concrete – footers, flat work; plumbing; electrical; small block and drywall jobs; custom cabinets – in-house cabinet shop complete with finish room and spray booth; garage doors – Clopay sectional doors/roll-up doors, commercial and residential operators; CAD operator for design work – we use the Chief Architect program for plans/drawings; and home stand-by generators. We use subcontractors for excavation, HVAC, masonry, painting, roofing, and well-drilling. Most flooring and plaster/veneer/drywall jobs are also subcontracted.

"The owner was on time, very professional and the price was on the money.  he even did more than expected to help me out with other problems I had."

"They were nice guys but their prices are higher.  Most of them are very professional.  The price is too much."

"I was very excited to get brand new windows because the old ones were in such a bad state; however, since this was a big job that cost a lot of money, I was nervous at the same time. I can honestly tell you that all of the people I experienced during this process were extremely professional and I would highly recommend them. I purchased the Pella Architectural Series windows. I know that I could have gone with a vinyl or fiberglass window, but I had my heart set on Pella wood windows. These windows are beautifully crafted and have made such a difference to the look of my home, as well as the temperature. My house is so warm now and the look is truly elegant. Everyone that I encountered in this process was warm, organized, and thoughtful. Rob (the salesman) was punctual and sat with me for a few hours designing the plan. I never felt rushed or pressured. He was very patient with the revisions I kept making and even worked with me to save me money. Mike the project manager was great to work with as was Lanie the scheduler. They were always kind and respectful any time I had a question or concern. Finally, I can't say enough about the installers. Ben, Steve, and Bobby were a pleasure to work with. Their skill level is truly amazing. They worked together so well, and got the entire job done in 2 days. They kept the mess to a minimum and thoroughly cleaned up when the job was completed. It was freezing cold out the entire time and the snow was relentless; however, the weather conditions did not stop them. They worked fast and smart and I can't sing their praises enough. If you are looking for beautiful, quality windows as well as a professional team to guide you through the process, I feel you won't go wrong with this company."

Johnson Construction Services is a family based construction company. We pride ourselves on self performing most tasks on your project with pride and up to current building codes. We are teamed up with a lending institution that offers a low interest rate. (Loan qualification and interest rate are determined by the lending institution Johnson Construction Services is not a lending institution)