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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"Mark was simply outstanding!  I first called him from work and that night he emailed to my wife and me, a list of what documents were needed and instructions on how to proceed.  He provided several refinancing options in detail relevant to our situation.  Never did he pressure us in what we should do, but rather guided us in making a decision that would be satisfactory to us, the customer.  He was always available when we had questions or needed advice and always kept us up-to-date with the refinancing process.  He was always up front with us and there were no hidden costs or surprises at settlement, which he had arranged at our home at our convenience.  At settlement, the gentleman explained the purpose of all the documents that we signed and was more than willing to answer any questions that we needed answered.  I would highly recommend Mark to anyone who is looking to refinance a mortgage.
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"Found Rock-A-Fellas on Angies List and I'm glad I did.  Bob examined thoroughly and patiently explained the construction flaws in the carport built in the rear of my home by another contractor back in 2009.  Because the original contactor did not follow standard building codes and use proper construction techniques and materials, I was cited by the City of Philadelphia.  Bob spoke to the Licenses and Inspections Inspector and tried very hard to figure a way to save the carport.  Unfortunately, due to the poor prior construction, demolition was the only option left to me. 

Bob and his three man crew arrived 30 minutes early and for the next three and a half hours methodically and carefully removed the carport, which included a roof and sides.   I was very impressed with their attention to detail such as avoiding damaging the power and cable lines, reassembling the downspout, tying back the power lines after the demolition was over/ 

After the demolition was over, you couldn't tell there was ever a structure.  

I hired Rock-A-Fellas to  remodel/reconstruct my nephew's bedroom, which had termite and moisture damage.  I'm also considering having Bob and his crew do a complete remodel of my kitchen, basement, and a new carport. 

This was my best experience with a contractor.  I give Rock-A-Fellas an A+++++ rating.
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"They were very prompt. Always pleasant and nice."

"The estimate was provided the same day they came to look at the roof.  The estimate was detailed and easy to read.  Gino kept me informed of all the steps and the work was completed on time.  Very professional.
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"Excellent it's been 1 entire year with no issues the unit heats and cools my home very well just as promised"

"company was very knowledgeable about repairs to be done. Clean, quick, and safe."

"Not happy with the work. The roof still leaks. Did not clean up after themselves."

"He did a lot of work for me. The quality of work was excellent. I like the quality of his work and reasonable price. He's honest and trustworthy."

"We liked our interior design plan that we received , but it just took a long time to get the final plan.  She had told us in the beginning that she had gotten a big response to that deal.

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