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"Superb! My first remodeling experience. Jim Graves and his team flawlessly managed the entire process from estimate to design to demolition to "build". First rate team for every effort. Jim was engaged at every step of the way, and the foreman was experienced, hard-working, professional, and communicative. Honest, transparent & understandable pricing, and most of all - they know the work. Jim has over 40 years of experience, and it is evident in the pride he takes in his projects. Overall, great pros to work with. I would unhesitatingly use them again!"

"They are good people and very happy to help you more if you ask them for help. I will still plan to rehire them for new deck in August or Sept. "

"Freedom Fence & Deck did an excellent job install our new deck. The sales rep and the workers were friendly and professional. Additionally, I love that the owner of the company is a veteran, and the company offered the best veterans discount compared to the competitive quotes."

"Frankie and his team did a great job on our privacy fence behind our row home. As soon as I signed the contract they were out a couple days later and completed the work in one day. Super fast and easy to communicate with. Would recommend and work with again!"

"We contracted Winkler Deck and Fence to replace 4 gates and perform minor repairs on our existing fence after receiving a referral. The initial engagement with the owner Curt was pleasant, the quote we received was reasonable, and the job started 8 weeks after we signed the contract. Unfortunately, that’s where the good ended… On the day of the job, the crew didn’t let us know they were onsite, which wasn’t a good start. Then after the work was completed they left without notifying us that the job was done nor doing a walkthrough with us. The next day we looked over the work and noticed that two of the installed gates were not level and were substantially tilted to one side. We contacted their office manager, Tammy, who stated that the owner Curt would stop by the following day to review the issues. Curt was a no-show and after following up with Tammy she stated he would stop by the next day instead. He was again a no-show. We once again followed up and asked for a specific day and time that they would come out so that we didn’t have to miss work again and never received a response… The following weekend Curt finally showed up unannounced and without notice and never apologized for the no-shows. He then immediately asked in a defensive tone “What’s your problem with the gates?”. We explained the issue and he tried to blame it on the previous fence builder. We stated that the previous gates were level and installed correctly and he replied “Well then what do you expect, this was a repair job”. Uh ok… I expect properly built and installed gates, per our contract. He finally agreed that one of the gates should be rebuilt after initially denying it had issues and said he would try to reposition the other gate to reduce the slant, but he clearly was not happy about doing the work. Also, after providing feedback on the crew’s disappearing act he stated “We have bigger jobs than this that are more important”. When I stated I couldn’t recommend them to others due to their lack of customer service, he walked off and barked “We have plenty of other work in this area so I’m not worried about it”. Wow… A simple apology would have gone a long way… Ultimately they did fix the gates and followed up to see if we were satisfied. However, based on our overall experience I would not recommend this company due to their lack of basic customer service, lack of basic respect for their customers, and shoddy workmanship. Also, they clearly don’t value smaller jobs, which is a bad move on their part because they lost future business with me as well as my neighbors who asked about my experience."

"I wish all businesses were as easy, pleasant, and honest to deal with as Excel. I wanted to expand an existing vinyl fence and add two gates. The Project Coordinator at Excel listened to what I wanted and made some suggestion, but did not try a hard sell for goods or services. He explained in detail what the work crew would do and how the fence would be installed. Out of all the companies I contacted Excel was the only one to provide a written estimate. The price was reasonable and comparable to what other companies were quoting. The workers who responded to install the fence and gates were great. It was obvious they worked together in the past and were comfortable with each other. The supervisor went over everything with me before they started the job. He explained in detail what they would be doing. After the job was done the supervisor walked around the entire project with me, while explaining again what they did and answered questions. They definitely made sure I was happy with everything before they left. Another thing worth mentioning is their office and administrative staff. I made a point to stop by their office one day before the project. I believe the way an office appears and is run tells a lot about a business. Excel has a nice, clean office with very friendly and professional staff. A live person answers their phone, instead of getting an automated message, prompting you to press a number. It was a great experience from beginning to end. I will definitely use Excel for future projects."

"I was impressed by the results that the team that build our new deck (John K., Teo, Fernando, and Lester) produced. They accurately followed the agreed upon design, adapting professionally as necessary to any surprises they encountered, ultimately designing and building a deck that exceeded my expectations. It's beautiful and sturdy - and construction itself took only 2 days, from start to finish! Our family and neighbors have already complimented it without solicitation, and I won't hesitate to recommend Fence & Deck Connection to my friends, neighborhood, and family as a result of the efforts of the team that I named here!"

"Everything was great. He did an amazing job."

"Superb! My first remodeling experience. Jim Graves and his team flawlessly managed the entire process from estimate to design to demolition to "build". First rate team for every effort. Jim was engaged at every step of the way, and the foreman was experienced, hard-working, professional, and communicative. Honest, transparent & understandable pricing, and most of all - they know the work. Jim has over 40 years of experience, and it is evident in the pride he takes in his projects. Overall, great pros to work with. I would unhesitatingly use them again!"

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"