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"Nick and James are awesome workers and wonderful people. They patiently listened to our concerns and ideas and then shared several options while explaining the logistics and pros and cons of the job. They had to demolish the old bathtub into small pieces to remove it. Their installation of the new fixtures was perfect, taking care to avoid chips and scratches. Class A workers all around."

"They were quick to respond, did a great job, were a little pricey."

"They did a pretty good job"

"They were on time. Professional. Competitive pricing ."

"On Monday, August 18, 2025, at approximately 12:00 PM, a technician named Paxton Geng from Mr. Rooter visited my home to provide a quote for a leaking spigot. I was not home at the time, so my wife communicated with him while I was on the phone. After concluding our conversation and right before leaving, Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. My wife, who has limited English proficiency, allowed him to do so. He had her phone for about a minute. When she received it back, the screen showed a "Thanks for the review" page from Google. My wife navigated back and discovered that Mr. Geng had left himself a five-star review from her phone. He included a comment that is attached in the accompanying photo. This action is a severe invasion of privacy and an act of impersonation. I immediately contacted Mr. Rooter to report the incident and spoke with a manager named Steve. He assured me he would look into the matter, make things right, and call me the following morning. I waited two weeks, calling him daily without a response. When he finally answered, his attitude was dismissive, and he seemed to have no intention of resolving the issue. The behavior of both the technician and the manager is deeply concerning. This experience suggests a lack of integrity and proper oversight within your company. I urge you to take immediate action to address this breach of trust and the subsequent failure to follow up."

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"Gorjanc did a great job with the installation of the furnace and air conditioner. Only issue, to date, is that the furnace had a part malfunction-when the power went out. Gorjanc came out to fix it, but for the price of this unit, the cost should've been the responsibility of the vendor."

"I had an unbelievable experience with Loyal Construction Management LLC. From start to finish, they were on point with communication and made sure I was in the loop the entire time. Every question or concern I had was answered quickly and thoroughly, which made the whole process feel smooth and stress-free. Their attention to detail really stood out—you can tell they take pride in their work. Highly recommend if you’re looking for a team that’s professional, reliable, and super easy to work with"

"They did a great job. There was a slight smell of gas in my basement so I wanted to get it fixed to be safe. I called a company and they said my gas control valve was broke and told me it would cost me $700-800 to replace and the gas leak would be fixed. I wanted to get a second opinion to see if the first company was trying to overcharge me. I called Makeithot and had them come out to see what they thought. They checked to make sure all my lines were properly sealed and found that the leak was coming from the gas control valve but did not need replaced. They only charged me $250. Makeithot’s honesty saved me around $500! They were very professional and I thought them wearing the shoe covers while in the house was a nice touch too. I would definitely recommend them for all your hot water heating needs!"

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."