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"The installers and the customer service department were both great"

E&M Heating and Cooling is a well-known HVAC service provider in Lafayette, IN. Call us and we will provide you with a reliable service that will exceed your expectations!\n\nWe serve in Lafayette, IN, Wea Township IN; Tippecanoe Township IN; Battle Ground Town IN; Shadeland Town IN; Dayton Town IN; and the surrounding areas.\n\n, HVAC Service, HVAC Installation, Affordable Heating and Cooling, Quality Heating and Cooling\nHVAC Contractor Expert, Home HVAC Service, Heating and Cooling Service, Heating and Air Company, Affordable Heating and Cooling, Local HVAC Service, Local Heating and Cooling Company\n\nFor more information visit our website: https://www.e-mheatingandcooling.com/

"I used JL Anderson Heating & Cooling (subcontracted through Lowe's) to install a new Trane HVAC system in my 25 yr. old home. After presenting and explaining to me my options and choosing the system I wanted, Joe set up all the install details. Since the new unit would be about 2 weeks to arrive Joe even offered to charge/fix my old AC just so I could get by. The crew did an excellent job on the install. They were punctual, worked clean/safe and were friendly through the whole install. Once the new unit was running, Joe followed up to walk me through all the instructions, set up the wifi thermostat app on my phone, plus he did ALL the paperwork for warranty and rebates. All I had to do was sign things-a really nice extra! The new system is excellent!!! The house has never felt this comfortable in the summer. I'm already saving money on my cooling bills! I couldn't be happier with the fantastic service JL Anderson Heating and Cooling provided. I highly recommend them!"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I am so happy that I decided to hire Rich to install my new a/c and furnace. I had called another company to give me a quote and decided to call Rich as well. Rich came out the same day and quoted me $2k less than the other company WITH a better furnace and a/c! During install my son let the cat in the room where my furnace was being installed, while Rich was outside, and my cat ran into the duct and we did not know. After my furnace was finished being installed Rich noticed my cat had snuck inside. Even though this set him back an hour, because he had to take it apart and then put it back together to get the cat out, he did not let me pay him extra or even seem upset by it. He just wanted to make sure the cat was okay. I don't usually write reviews but I had to after this! My a/c is running great and my house cools off much faster now."

"The service person was excellent! He explained the different options and did an excellent job with the installation."

"We did a remodel and Scott installed brand new Heating And Cooling for the home. This was in 2020. I’ve used them for many other projects since then, he comes highly recommended!"

"it went out very good, i was advise to replace the fan pf the central air very soon."

"Mr. Norman was very helpful in getting our furnace running. He was there and had it up and going immediately. I will be happy to refer him. I plan on using him again if and when I need repairs in the future."

"Rich did a nice job an a complete furnace and A/C installation. his price was reasonable and he is knowledgeable in his line of work. I would recommend him to friends and family."