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"THEY CAME THE SAME AFTERNOON THAT I CALLED. DAN WAS VERY PROFESSIONAL. HE FOUND MY PROBLEM AND REPAIRED IT VERY QUICKLY. HE EXPLAINED EVERYTING HE CHECKED AND EXPLAINED IN A MANNER THAT I COULD UNDERSTAND. I WOULD DEFINITLY RECOMMEND THEM AND WOULD USE THEM AGAIN."

"Furance was not working, call House Doctor. They were out the next day and got it back up and running. Professional and efficient. Plus, very affordable."

Hello, my name is James. I perform many handyman/repair services. I won’t charge near as much as large commercial businesses, and promise to be transparent and honest with my work. I’m positive if I can’t help you with your problem then I could point you in the right direction to help get your issue resolved asap quick as possible.

"It went well under the circumstances. I found out that day, that my water had been turned off without my knowledge by America Water, which made it impossible to hose down and clean the outdoors unit. They did their part so I was satisfied. It would have been outstanding if they were willing to come back out to complete the cleaning when water was turned back on, for a perhaps half the price ($49.99). They would only come back out for $89.99."

"Mr. Ferrell worked with my husband over the phone to fix the problem. It was surprisingly fast and stress-free. To have the work done remotely in less than an hour was wonderful."

"We chose not to repair due to age of machine and total lack of support from Select Home Warranty to replace or repair it. However, if we buy a replacement from Energy Solutions, they will rebate us the service call fee, which is very nice of them."

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My mother's air conditioning unit was about 20 years old and for the past 2 - 3 summers, she had had problems with the air going out. She used a warranty company but this time they wouldn't help saying she had had someone outside of the company work on her unit (which she hadn't). After many calls and conversations, she realized they would not help. She called me (my mother lives in St. Louis, but I live out of state) asking for assistance. I went online and called several companies, it was close to the holiday weekend and no one wanted to come out and to give a quote until the following week - after the 4th of July! My last call was to Manson's Heating & Cooling. They answered the call promptly - I didn't have to go through a series of prompts and button pushing to speak with someone, and they agreed to come out that same day. When the technician arrived (Kim), he checked everything out and stated her unit was basically worn out and did need to be replaced (which is what the two companies through the warranty company said also). At this point her air had been out for about two weeks with the temperatures in the 90's and she was desperate. He quoted her a very reasonable price, and she called to have me speak with the technician. He was very straight forward and explained to me what was going on with her unit, and why it needed to be replaced. I explained that I would be paying for the unit to be replaced, but that I lived out of state and could not get the funds to my mother's account until that Thursday or Friday. We were able to work out a deal over the phone that was comfortable for each of us and God Bless him, he put her unit in the next day!

I called her back that Tuesday and she was so happy to have them there putting in her new unit. She stated they were so nice and respectful. They arrived around 8 am that morning and everything was completed by early afternoon. She has had no further problems with her air and hopefully it will remain that way long into the future. But if something does happen, our first call will be to Manson's Heating & Cooling!

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"Everything went great! Great customer service and job was well done. Very satisfied!"

"Tech came out in the evening to assess one of my two central ac units. After I had changed the fan motor no cold air was generated. He checked the pressures and added refrigerant. Very professional and customer-centric."

"We dealt with Tom Earle. It was not as good as we have liked, but it was good enough. I did not think that they were working half hours. All of the contractors worked similarly. They come in about 9 o’clock and leave at 3:04 everyday. There were only few exceptions when we started to complain. Then, in the beginning they had a couple of people here. Sometimes it had been three, and then many days, they used to have one person. When we asked them what happened, they said they were working on other jobs too. So, it is a small company, but then I guess they just want to have as many contracts as possible so at times they were spread kind of thin. That prolonged the construction project. It took longer than originally planned. The pricing was pretty good. I saw a couple of other contractors, and theirs came out pretty good. I am not exactly sure about the quality of their work because it is hard for me to compare someone else because we have not had such a large project, but I came to believe that there were situations where the quality could have been better because we asked them to redo a few things. So, of course after we started to pay more attention and complain about their quality then they kind of put more time into it or give it more attention. It is not something that I would consider automatic. It is okay. I am going to do the best I can. It seemed like if you do not complain, then, they will get away with whatever they could possibly get away with. That is the way I see it. I felt that maybe all the other contractors are not like this. I think there are exceptions. They do the best they can and there are also others who can do better, but they do not seem to do so unless you start complaining about it. They are a little bit like that. I thought they did finish okay. They were pretty good in listening to our needs and so with regards to responsiveness, they are pretty good. When you start talking about the allocation of resources and things like this, we were competing with his other projects. I do not know if responsiveness included that or not because the whole project stood up more than a month, even more than the hundred day week. We had previously worked with a smaller scale contractor and he would come here at the earliest as he could. He asked us when he could come in, and he told us that if he could come at 7:30 that that would be better. So, we told him to come at 8. A lot of times he would stay and work until like 5 or 6 until we need to eat dinner. A lot of times he would also come in on weekends on work. For Good Neighbors, they are definitely not like that. They would come in around 9 o’clock sometimes even later or until we ask where they are. The project has been delayed and they did not come in. Maybe they have longer drives that they had to do and they leave early too. A couple times, when we really complained a lot, then they brought some people in over the weekend. Those guys came in voluntarily to work I guess because they were pretty conscientious. They are subcontractors to Good Neighbors. When we started complaining, they came in over a few times over the weekend just to catch up. If that is the hours, they would say they were punctual because they were showing up at time they were suppose to show up, but from our perspective, I go to work at 8 in the morning and come home at 5; you are not doing the same. They were pretty professional. I would have to say that in all situations that they handled themselves pretty professionally. What we have to do is that if we are going to use them in the future, we really have to manage them which I do not think that we should need to do quite to the detail of our level that I think we need to do. They are professional in working on the project, getting the details, and telling us what is going on. Those type of situations, but we would definitely want to enforce the amount of time. If they say they could finish this in eight weeks, then we would expect them to get done in eight weeks and not 50% longer. We would have to manage it from a time perspective a lot closer. If that is the case, I would reuse them. I think from their perspective, they are putting themselves in this situation purposely because they need to have the work like okay I have finished one place; I do not want to have a slack time. I just want to work and work all the time. In order to do that, they accept projects which may overlap. When they started ours, they were actually finishing up on the other one. Then, something happened with the other project that they could not finish because of late deliver or something was not delivered as expected or they had to return it. Things like this. When they were supposed to start on ours full-time, they were not able to do that because they were still working on this other project. When I look at their point of view to manage your business, they have to do that, but then the customer would suffer like us. They need to hire more people. I guess they trust the people they work with. They do not have to watch over them. I think they work with their subcontractors and other people. They do have their own people but not many, one or two. The subcontractors that they hire, I think they trust them because they have special skills that they do not have. They come and do the work. Their relationship with their contractors that I do not know if they can just hire based on their need at the time and then let the people go when they are able to handle. I think they do not want temporary help. They want to have a long-term relationship with their contractors. I empathize with them because I understand the situation they are in, but at the same time, we are their customers. We are selfish about our own project. So, we want complete attention from them which they are not able to give us.   "