
Serving Discovery Bay, CA and surrounding areas
Approved
In business since 2009
Warranties offered
Small jobs welcome
"Jose was prompt to respond to a bid request. Was not the lowest, but I selected him because of quick turnaround as I needed repairs done to start other work. During his bid, I let him know my near term plans for large scale projects. My hope was to build a long term relationship with a trusted contractor. We even went to look at a neighbors siding replacement that he worked on. Quality of work was overall fair. On the start day, he showed up early and finished on time. We wanted to keep him happy for future work, so we offered to clean up and dispose of any trash. After he left, we noticed that a piece of trim adjacent to a piece he replaced, was inadvertently damaged. Communication was inconsistent. While on site, we found him pleasant to work with, so we asked a couple times for a bid to frame our deck. He only provided an estimate to do the entire deck (frame to finish), so we assumed he did not want to take on a small project. Then, when we noticed the damaged trim, I gave him an opportunity to respond to gauge his communication style if we award him our large scale projects. His response was seriously? I gave you a good deal. I kindly asked if he wanted the opportunity to fix the damage, but his reaction was to blame me and complain that he made no money because materials cost double of what he quoted. Firstly, it is not my fault that estimates were off, and had he told me on the day of the project I would have tried to find an equitable solution to keep him happy. I also never assumed he would fix the damage for free, but he did not give me the opportunity to discuss things with him before reacting. Overall, I am sad because I wanted to build a long term relationship with contractor who is solution oriented. Communication is very important to us. If you have small projects where communication/workmanship is not a big deal, go for it. Read the other feedback and the manner of response and decide for yourself."





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