Get matched with top water heater repair or service pros in East Boston, MA

"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"I contacted this morning and they arrived with my new water heater around 2pm and finished installing and cleaning up by 3:30pm. Job well done. Worked efficiently and clean"

"Angel is great. He went to my property in very short order and took a look at teh issue and gave me a honest diagnosis with multiple options to take care of it. Amazing service!"

"They are always prompt and professional. My father-in-law has oil through another company and I follow oil prices every couple of years. Their prices always are competitive and usually lower than others in the area. We've never had a problem if there is an urgent issue with getting it addressed the same day. We have a service contract and that has worked very well for two decades. We have been very satisfied with them on all aspects of our relationship with them."

"They were very fast to respond to my call and were able to send someone within two hours. The replacement of the hot water heater went well. For the water pipes they use copper crimp fittings instead of soldering so it will be interesting to see how that holds up over the years. My only concern is how they ran the gas line. They use Gastite CSST which is fine, but the CSST is run so it goes downward then back up and then downward again before it enters black pipe that has a moisture trap. It seems to me that if there is any moisture it will end up in the CSST instead of the trap. In addition, there is a pretty good bend in the CSST right before it goes into the trap section. Also, Teflon tape was used on the all the joints instead of joint compound. I think I will get someone from a different company to come in and take a look at it."

"Guy did a great job of diagnosing and repairing our State Hybrid Electric water heater. I would definitely recommend his work."

"Justin and Cam, the technicians, did a great job. We have an old farmhouse with a very strange configuration of partial crawlspace and partial full basement, and water was leaking through the fieldstone foundation wall from the crawlspace. They quickly diagnosed that the problem was coming from 1 or 2 zones of the hot water radiator heating system, and they were able to shut off those zones to stop the leak, while allowing the house to still use water for sinks, toilets, and showers. We'll have to do more work later to replace pipes to the radiator but, because they are hard to access, we need to plan ahead for some construction work. I'm fully satisfied that these guys were able to find the problem and give us even a temporary solution that allows us to have our working plumbing again without the basement getting wet. Would definitely work with them again."

"Bill was a pleasant man who knew what he was doing installing my gas hot water heater and did so competently and cleaned up any debris on the floor and removed all packaging and the old heater. Over all this installation warranted 5 stars!!’ I would avail myself of his services for plumbing needs in the future as well as recommend him to anyone needing plumbing services!"

"Tony and his partner were very responsive and replaced my water heater very quickly and did a great job."

"By the time I found Joe’s business, the water heater had been deemed dead’s by the manufacturer, it was Sunday afternoon, a blizzard was to start around 8:00pm. Joe and his partner took out the old heater, drove with me to HD picked up the new one, installed it and I had hot water before the first snow flakes hit the ground. The price was very reasonable too, regardless of the circumstances. Two thumbs up and five stars."