Get matched with top central a/c service or repairers in East Lansing, MI

"Appointment scheduling is less convenient because they only give you an appointment window of "morning" or "afternoon" unless you can book far enough out to be first job, which is why I rate lower for responsiveness, but the office staff are very polite and the service technician was professional. 
However, I cannot recommend this company. At best, the technician was unable to answer some of our basic questions about his work, and at worst, he was attempting to use scare tactics to pressure us into buying a new furnace. As an example, his first CO reading came back 4-5 ppm,  after which he warned that any reading above 9 ppm would force him to "shut it down." When we pressed him on the reasoning for this, he could not explain the supposed policy other than pulling out a chart that said as such. As far as I can tell, there doesn't appear to be any government ordinance that would require him to do so. Moreover, the 9 ppm limit is a bit odd because the United States Consumer Protection Bureau's guidelines state that "Most people will not experience any symptoms from prolonged exposure to CO levels of approximately 1 to 70 ppm..." I suppose that a reading of 9 ppm might just be indicative of problems like a cracked heat exchanger that might have the potential go get worse in the future, but our technician did not offer this explanation. In fact, when we asked him to take another reading, it came back 0-1 ppm. He could not offer any explanation for why the reading came back different. If the CO reader is subject to that much random error, the company should not claim to have a policy that forces technicians to "shut it down" at 9 ppm, unless it is designed to drive sales. Bottom line: it's a trust issue.
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"Brandon and his crew were awesome. They did their work efficiently and took care to make sure all of our needs were met. Brandon was excellent at communication and his price was very reasonable. He even went the extra yard and cleaned up, and did repairs, caused by another contractor's crew. He was also able to finish the encapsulation of our crawl space at a fraction of other estimates. Brandon and his crew, Tyler and Justin, are one of those rare finds in the business world. They will be my go to in the future."

"Rick and Nate did not disappoint. Service professor is professional, thorough, polite, and knowledgeable. They come when they say they're going to. They do the work and clean up after. They don't push their products or services even when bringing them to your attention. Most specifically they do good work and stand behind it."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"Travis & Cade are a professional & client-oriented team. They completed the installation of central air-conditioning at my home in one day, just as planned. While in my home, they were careful, considerate of me & my belongings, as quiet as possible and efficient. I highly recommend them & would hire them again for any additional project."

"Highly recommend. After the first time I hired them (after getting a bunch of estimates) I just talked to them about the next work I needed at a new property. Great to work with, great communication, great customer service, and good work done quickly. Couldn t recommend them highly enough."

"They were very professional and efficient. They did the house repairs requested but missed the details (did not use finishing nails on kitchen cabinet trim and used screws to attach ceiling edge molding, paint mess not fully cleaned up - things that had to be redone by someone else later). The cost for an extra hour of labor was - $75, more than seemed appropriate given the quality of the work performed."

"One of our two 40 gallon gas water heaters went out. We requested a senior service technician to assess options for replacement: two smaller water heaters, one larger water heater, or hot water on demand. The technician was knowledgeable and gave us all the options, and we selected the single heater. They told us all the steps, let us know when the water and electricity were being turned off, and kept the house clean on a messy day. They discovered that our sump pump was malfunctioning and replaced that, too. We purchased our own kitchen faucet, and they installed it. Not an inexpensive set of repairs, but the team was very responsive and professional."

"the tech showed up right on time and started educating me as to what he was going to do.he explained what he was doing as he did it and how the system worked. he showed me how i could make the system more secure with some simple steps and explaned what the next level of service that could be done.
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"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"