Get matched with top faucets, fixtures and pipes repair or replacers in East Saint Louis, IL

"It did not go as expected. Although the staff is very friendly, professional, and punctual, the actual job did not go well. My toilet was leaking onto the subfloor, so within 15 minutes the plumber determined I needed a new pipe and he would not be able to reinstall my toilet until I fix the subfloor. I fixed the subfloor and called the plumbers back two days later. The office staff that took my call was wonderful and accommodating, and got a plumber out right away to reinstall my toilet. Here’s where the problem is: the first plumber who took the toilet out laid it on its back causing all of the seals in the tank to break. The first plumber also replaced my shut off valve, but placed it about an inch further out of the wall then it previously was. So when the second plumber came to reinstall my toilet, not only could the toilet not be put back up against the wall, but the tank was loose and leaking now and all the seals in the tank had to be replaced. In the end, I paid $700 for this project, which shouldn’t have been more than $350 in my opinion. And since the toilet sticks out so far from the wall the tank is still leaking as it must have been jostled in use. And the base of the toilet no longer lines up with the hole that was cut in the linoleum. It just looks awful and to be honest, I should’ve just had them replace the pipe and left it at that, but the first plumber left the sewer pipe sticking 8 inches up out of the floor and I wasn’t sure how far down to cut it to reinstall the toilet. It was just a mess."

"It was expensive but fine. The plumber was very nice."

"They came in real quick and fixed everything for us. We had them install a toilet for us about a year ago too, and since they'd done such a good job, we hired them now to fix our situation."

"Everything (and I mean everything) went so well.  If I could give this company better than an A rating, then I would.  I made the initial contact with Mark (the owner) back in March and we scheduled an appointment at my home.   He explained the process and brought samples for me to look through and choose.  He gave me a bid that day and I scheduled the work that day.  I wanted to have it done over the summer, so we scheduled for the week of June 22.  I made one call in the meantime to make a change on the finish for the wall tile and he called me right back to confirm the change.  Mark then called me the night before the project was set to start to let me know when his employee would be arriving.  
James, Mark's employee, arrived right on time on Monday morning.  I cannot say enough good things about this man.  He was personable, professional, knowledgeable, and willing to go the extra mile.  This company is very lucky to have such a conscientious worker!  He explained the process along the way and showed me the progress.  I couldn't believe how much better our tub/shower fixtures looked after he detailed them.  I hadn't even expected him to really clean those parts, but now they look like new.   It was so exciting to see the stages of improvement.  We've lived in this house with blue tile walls for 12 years and to see it come to life with a bright, white finish was truly rewarding.  The work was completed in 2 days.  I'm so glad we didn't go the route of gutting the entire room...that would have taken weeks and would have cost much more.  


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"Jason did whatever was promised and beyond. We are very happy with his reasonable price, timely work, great communication and kind attitude. Will recommend him to my friends."

"They could have completed the job completely. They took pieces of it apart but they did not put those back together. I had the son of the maintenance guy put them back together. I'm just complaining about the completion of the whole job but the quality, workmanship, and everything were fine."

"Made second trip to stop water leak. 2 new toilets and leak from pipe behind wall to sink fixed by replacing pipe that was leaking. No more leaks! I am a happy camper! Would use them again and would recommend them."

"There were both good things and bad things about replacing a shower with Signature. The design phase went very well. The designer was helpful in narrowing down ideas and providing feedback while still allowing me to make the final choice. It was for help with design that I initially chose to use Signature. I also knew I would pay a little more for that service. However, after all the initial choices were laid out, some things started to go wrong. First, during install, four holes were accidentally poked all the way through the wall into the connecting room. While the holes were repaired by spackling and sanding over, I was now faced with having to repaint at a minimum a whole wall and possibly an entire master bedroom since the previous home owner did not leave any matching paint. Also after installation was done, I found some unused grout had been dumped at the side of my house by the garage instead of being disposed of properly. The real problem happened several months after the install. The entire faucet apparatus became loose from the wall. I called Signature to report the problem and after a couple weeks they finally sent out the original installer to fix it. It was tightened for a while, but again came loose after a few months. I again reported the problem to Signature and my designer but this time they did not contact me to take care of the problem. I ended up having to pay money to have a regular plumber come and take a look at it. They quickly identified that part of the valve must have broken during installation and instead of having a proper fix when the wall was open, a cheap jerry-built solution was attempted to be used not only on the original install (possibly tried to glue with silicone) but on the first re-fix as well. The plumber even found a drywall anchor used as part of the incorrect fix attempt. Long story short is the design and materials are good, but beware that customer service after the sale is terrible and your might be responsible for paying more for someone else to come fix their mistakes. I understand things rarely go perfect, but if they had owned up to their mistakes and fixed them properly, I would have considered using them again, albeit with a different installer who does not take shortcuts."

"Repairman Vic was prompt, courteous, and obviously very knowledgeable. Repair was done quickly and appliance advice given."

"Brian came out, on time, to give me a quote on fixing the leaks, one set of 4 windows and one set of 3, both 2 stories above deck. I know water leaks are tricky to trace, so his explanation on that was no surprise. There were a lot of loose ends on the trim from the last time someone replaced bad glass; he said he'd address that. (By the time those ends came loose years ago, the repair work was out of warranty.) He checked the water damage inside, the windows outside, gave me his recommendation, what he would do and how he would do it, and a bid. I had him put me on his schedule, as he was booked out aways. Brian called when my job was getting near the top of his list, which was helpful schedule-wise and also a relief, as I knew the time was near when I would not have to be home every time it rained to keep the water run-in under control. Brian and another guy arrived on time and got right to work. The windows looked fantastic when he was finished!--everything all tight and ship-shape, with new silicon seals all around. They look really good. Brian said to call him if there was any leakage. Where's a big windy rain storm when you need one? :) It was months before I had a storm with rain driving almost perpendicularly into the windows. That's when I knew Brian had stopped all the leaks. If anything other windows leak, I won't hesitate to call Brian."