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"Fantastic. Years ago my house flooded twice in 2 weeks, so I just do not like anything involving water. Austin, the tech, knows this, and explains everything in detail that he is doing."

"It went extremely well. The technician was professional and thorough. He spend at least 30 minutes with me reviewing the current configuration to ensure that the replacement water heater would meet our needs. We switched from a tank water heater to a tankless water heater and couldn't be happier. The tech did a great job with the installation and left the area clean and organized."

"Derrick was able to fix the leak on the cold water line leading to my waterheater within 20 minutes. Derrick was informative, professional, and efficient in getting the job completed. However, the initial price ($342) was very high he was able to get Pristine Plumbing to come down a bit. I still feel that for less than $15 in materials and less than 20 minutes of actual work that $250 was too high."

"One person came to install. But I believe the job would've went better with the two. Other than that all was good."

"The technician arrived on time, evaluated our water softening system, discussed options for how it may be improved, but generally advised that no changes were needed at this time.
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"Andrew had installed a new water softner for us back in January. He used the existing cut-off valves rather than replacing them at the time because they worked just fine. Yesterday afternoon I noticed a small leak when turning one of the valves off. I called Andy to leave a message to see if he could come by and check it out. Since it was Sunday evening I did not expect him to call me back until this morning. But he called me last night to ask a few questions about the problem and he came by this morning to assess the problem. It was a simple fix and he did not even charge me for the work. It is so hard to find contractors today who are responsive, trustworthy, conscientious, and service oriented. I would recommend Andy and his team at Simply Water to anyone who needs a new water system, water softner, hot water heater, house filtration, etc. installed. They do a GREAT job!
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"Mr. Allen was very knowledgeable and efficient! Had the parts on his "warehouse" truck and was repaired in no time. Will definitely call again for any future plumbing needs."

"THE ACTUAL INSTALLERS PATRICK PENNINGTON AND HIS SON WERE VERY CLEAN AND COURTEOUS. THE BIGGEST PROBLEM WAS THEIR PUNCTUALITY. THEY SAID THEY WOULD BE HERE IN THE MORNING AND DID NOT ARRIVE UNTIL THE AFTERNOON."

"I initially contacted Cindy on 11/12/2012. I had to leave a message and she called me back in a day or 2. I explained what I wanted and she asked if I wanted it done before Thanksgiving. I advised no, but I would like it done by Christmas. She said Chris would need to stop by and see exactly what I wanted and she would check with him and then let us know when he could come by. Christmas came and went and we did not hear back from them. We went on vacation in January and when we returned we called them again the first of February. Chris and his helper did stop by in the next few days and we determined what type of sink and faucet I wanted. Chris said it should be in stock and he would have Cindy call me about setting up a time for the next week. I didn't hear from them that week and when I called the next week Cindy said they had to order the sink and it would be in in 3 weeks which would be 3/11/13. It finally came in later than estimated and Conrad came to install on 3/23/2013. He pulled my old sink and faucets and was putting plumbing together on new sink when he discovered the sink was defective. They said they would have to reorder and would contact me when they received it. Long story long, the new sink was finally delivered and installed on 4/10/2013. We do realize that the defective sink was not their fault but the whole experience was very frustating. In the end, we were pleased with the product and the installation. Conrad did a very nice job installing and cleaning up.
Overall, customer service and communication were not the best.

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"Great! Marty from advanced restoration and waterproofing was so helpful with the water issues in our basement, he was knowledgeable and didn't use high pressure sale tactics as similar companies do! We discussed different options for our home, as in drains systems inside and out!"