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"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"Everything done perfectly as promised. Highly recommended."

"Long Home did an awesome job installing my new shower, vanity, and bathroom floor. It looks beautiful!"

"Installers were very nice and clean"

"They are a great group, it was a bit expensive but it was not their fault"

"John was very responsive, prompt, and fair with competitive pricing. I will call him for future needs and recommend to neighbors and friends."

"Jimmy showed up to my home during a time when my thermostat was not working. That issue was fixed. He sold me a services contract and told me when he returned to services the units, he will cover the pipes outdoors. I purchased the contract for twice per year maintenance. I scheduled with him for a specific date. Appointment was confirmed but Jimmy did not show. When I called, he it appears that he forgot my appointment and he rescheduled saying he could not work in the rain. He rescheduled for a few days after and one of his workers showed up (Carlos). The guy showed up looking like he was someone who does not want to work and unprepared. So, I asked him if he has filters and he said know. Jimmy's workman did not bring filter, so I offered him filters I had stored. I asked him if he bought things to cover the pipes at the back, he said no. I called and left a message for Jimmy. Carlos was so rude and unprofessional. I was so scared of him and the way he was behaving. Carlos then said he would NOT do any service. IT WAS A WASTE OF MY TIME. He did return my money. BUT I will not recommend him. Will NOT use him again. As woman I will not hire again. Customer services was poor, reliability and punctuality poor."

"Great work, moved quickly to resolve my plumbing issues. Inspector said 'these people did great work'. Highly recommended."

"I do not recommend this company. I called them to fix an issue with my range hood exhaust. The technician charged a diagnostic fee of $95 and then said the switch was not working, which was a small component. The total charge was $391. The technician spent hardly 10 mins and charged a lot. After exhaust repaired, the house was empty for some time, and when the tenant moved in, they found that the exhaust was not working. I called the company again, and they told me that the motor was not functioning. During the first visit, the company didn't check everything; they only fixed a small component and charged a lot of money."

"Unlike another provider whom I did not hire, arrived exactly on time for the site survey. Worksite in Spotslyvania, VA, and I live in Arnold, MD, so about a 2 hr drive for me. Had a firm proposal within 24 hours, install was scheduled that day. On install day, technician arrived exactly on time, following all COVID precautions. Work was completed in slightly less time than he projected. Quality of the work was first rate. Left the house and area surrounding the work - install new heat pump outdoor unit and indoor unit in attic - cleaner than when they started. All three technicians who worked the project were just terrific. Friendly, respectful of the property, very informative. They made sure I understood the improvements they'd made to the ancillary portions of the system (e.g. drain pan and condensate drains from the attic), and worked through the new thermostat details as well. Everyone I'm came in contact with from Advanced Environment Solutions was professional, responsive and were truly interested in making sure I got what I needed. There is one other reason why I would implicitly trust these folks. When the president of the company (John Smith) came out to do the estimate, he carefully explained the various levels of the systems that would match the house. He did NOT try to "upsell" me on a system that was more expensive than the property warranted. He carefully explained the technical benefits of proposed upgrades to the drain systems and the need to install a path from the attic entrance to the interior unit for safety (agreed immediately). I'm a licensed mechanical engineer, and his explanations were complete and accurate. In sum, a highly professional company, exacting standards of technical performance, they listen to their customers and their integrity is unmatched."