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"Tom and his staff were great to work with. The job was completed on time and stayed in budget. This was their second installation for us and would highly recommend Sunset for your home or company. "

"I had a great experience with Luna Masonry (Jose did the work; he's also the owner). I called because there was a water leak coming into the ceiling of the 2nd floor of our older house, near the chimney. Jose came out the same day, got on the roof, diagnosed the problem and sent me pics of the area of the leak with a quote (it was reasonably priced). He did a great job. Jose is pleasant and professional, and he's any excellent craftsman. I'd use him again, without hesitation. "

"Jesus is easy to work with and gets his projects done on agreed time line"

"Great to work with"

"We have continued to use this service for several years."

"INITIAL CONTACT The company was quick to respond to our inquiry and set up time for a consultation. What we thought was a consult to receive a bid became a high pressure sales pitch. And our down payment to secure the quote for the job was actually a binding contract for the FULL scope of the project with significant penalties for cancelling (read the contract fine print!). A cancellation window of three days to release liability for the FULL AMOUNT OF THE PROJECT was a big surprise as we read through all the paperwork the days following. We have learned a hard lesson not to sign anything after 9pm, we were both so tired and hungry at that late hour we did not thoroughly read through all the paperwork. Our mistake. We obviously ended up moving forward with the project and got more comfortable after reading through reviews of the quality of the work and the experience customers had once they got past the “sales” call. Most were very positive. We also found that no other company offered the length of warranty that System Pavers does and with the large and challenging area, sloped terrain with drainage challenges and more than 5K sq ft, we felt comfortable that this was the right company to do the work. CONCEPTUAL DESIGN AND RENDERING Overall, the software was helpful in deciding the layout and the borders of the pavers. But we still had a hard time selecting the type of stone with the generic 3D rendering. We had to trust our instincts with the pictures in the catalogues provided to decide what to order. Once we decided on the Mega Lafite and Mega Arbel stones from Belgard, Jeff worked very hard with the vendor to get the color we wanted (as the Victorian shade had been discontinued) at the price we needed to fit our budget. We certainly appreciated this extra effort with the vendor. QUALITY OF WORK We read many reviews relative to the installation and quality of work. There was one team, led by Moises Ponce, that had received nothing but positive reviews. We were grateful that Jeff and the management team at System Pavers reworked the summer schedule so that Moises and his crew were able to take on our project. His team did outstanding work, they were always professional, and cleaned up after themselves. The installation of the pavers and the edging was seamless and the final product has more than met our expectations, it is really beautiful. We get many compliments on our new driveway and front yard and know that we enhanced the value of our home substantially. The team had to address some drainage challenges in front of our house and shop and the choice of permeable pavers so far seems to be functioning well through the first set of rainfall and falling leaves. The only challenges we had with the installation process involved two areas. The first had to do with communication between the Designer, the Project Manager and the Installation crew doing the work. There were times they were not on the same page and luckily one of us was home when most of the work was completed and could monitor the install. The second had to do with the landscaping/grass once the stones were completed. We had to move a portion of our in-ground sprinkler system prior to the new sod being installed. The day the ground was prepped for the sod, several of the sprinkler heads were completely buried and one was even on its side, covered with mulch. Had we not been on site and pointed this out, there could have been significant rework to correct after the sod had been installed. OVERALL We are very satisfied with the work and the end result. The cost for the work may be more than the value added to our home but there were other factors/benefits we considered in the choice of stone we selected and the overall design that increased the price beyond our original budget. It has transformed our front entrance and our front yard into our own private retreat and we no longer have to deal with the dust tracked into our home from our previous gravel driveway."

"We initially hired JT Landscape for a fall/winter cleanup at our home, and we were so impressed by their work, that we decided to reach out to them to perform weekly maintenance services of our front and back yards. Initially, things were great - we would get regular updates on what they had done, what bigger projects might need to be done, and prompt replies when things were not taken care of properly - which was rare. We really valued what they did and looked forward to having them be a staple at our home, for jobs big and small. Over the last few months, however, things changed. Their weekly maintenance often consisted of nothing more than blowing leaves to the perimeter of our yard, leaving critical maintenance of our plants and trees to go by the wayside. On several occasions, we reached out to them to ask if they could make sure to take care of some of the basics that they told us would be automatically included in our weekly maintenance care. We continued to give them the benefit of the doubt until about 2 weeks ago. We had them come out to perform additional services, including a pond cleaning and pump installation, and power washing of our patio - services which were not included in the weekly maintenance, for which we gladly paid what they asked. What resulted was a pond with one pump replaced and all old and broken parts left in the bottom of the pond, a pond that is absolutely dirty compared to previous cleanings, and a patio where large areas were left untreated. On top of that, the polymeric sand used in between the pavers was still spread out all over the patio, many cracks had no sand at all, sand was blown directly onto our hydrangeas, vibernum, rhododendrons, and plants around the pond. Walking outside barefoot for 5 seconds guaranteed sand on the soles of our feet. We were remarkably upset and send JT Landscape pictures of the work left undone, along with a request for completion of the project at their next visit. We never asked for reimbursement for services “rendered” or any other compensation - just for the work to be finished. In fact, we told them not to worry about the pond, only to focus on the patio. Four messages were sent. No replies were sent back. Ultimately, JT ended up blocking our phone number. This was the act that compelled us to write this review. I cannot recall a situation where someone whom we hired started out so great, before regressing so much. I also cannot recall a situation where a professional disrespected us by not even having the decency and directness to communicate with us that they would not be continuing to provide a service. This has devolved from a good working relationship into one of the most unprofessional interactions I have experienced. In short, stay away."

"Jonatan and crew did an incredible job. Very responsive to questions, explained the entire process clearly, and did amazing work as well. Would absolutely high again and highly recommend."

"Ron was great contractor to work with. He and his team provided a high quality product and at reasonable price point. He was easy to communicate with and flexible to meet our needs/desires. He was also very transparent and honest and all work was done according to stated timeline. Definitely the best contractor that I have worked with and look forward to working with again."