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"Immediately established service and explained all options"

"Angie’s list has Valairco listed as #1 in my area for home HVAC and my 30 year old York R-22 central ac has been leaking for a while. I had Valairco give me a quote to replace the air handler, and the outside compressor, condenser unit with a new unit that uses the new R410a Freon. The estimate seemed a bit high but I was surprised that I wasn’t offered any refund for whatever R-22 they reclaimed from my old system. I started entertaining other quotes when I received an e-mail from Valairco. I responded and explained my disappointment for not being offered something for the reclaimed R-22. I got a phone call shortly after that and was told if I could have it installed the following Friday they would reduce the price by $250.00. I agreed to have them install it. The day prior to installation a plumbing supply truck arrives in front of my home. The driver unloads all the parts for the job in the pouring down rain. I thought it was odd not to alert me since some items would not be helped by a good soaking. I put those inside. It turned out that the plumbing supply delivered a day earlier than instructed. The installers arrived on 7:00 am on Friday. They started disassembling the old system. Two more men from Valairco arrived. It was decided that it was easiest to remove the attic ladder to make room to lift the new air handler into place. As soon as it was up the two additional guys left and for the next 9 1/2 hours the two installers worked in the attic and outdoors to finish the installation. Overall I am pleased with the competence of the installers. I am also pleased with how well they cleaned everything up after they were finished. The new raceway looks better and the thermostat has Automatic Changeover and Adaptive Intelligent Recovery which are nice features. They also do the first year preventative maintenance at no additional cost. The price was exactly what they had quoted. No taxes or hidden costs were added. I was not pleased with a few things. Valairco is poor at communicating. I was told that it would be a two day install at time of quote but they completed it in one marathon day. The installers changed the orientation of the air handler to make it easier to service. It isn’t an issue but it would have been nice to be asked. What if I wanted it that way for storage? My attic ladder was reinstalled with 5 bolts when it is drilled for 6. Maybe one was missing before they started or maybe they lost one. Either way they left it with 5 and did not tell me. The installers relocated the hole where the lines exit the attic through the soffit and patched the unused area with a piece of galvanized steel because they didn’t have any white aluminum on their truck. Not only did it look bad but when you screw unlike metals together you start a corrosive process. I’ was not looking forward to seeing rust stains running down the side of my house. The attic routing of the copper and electric lines are hanging in midair and looks sloppy and amateur. Only one clamp holds it to a joist and it only has one screw. The rest of it hangs 6” below the joists for no reason and creates an unnecessary obstacle. Valairco did not know that I was displeased right away. After reading my initial review here, Richard Valenti, Valairco founder, personally calls me. I did not realize that they normally do their follow up a month after completion, in order to give the customer time to use the unit under a number of weather conditions. He sent Kevin back with the installers to make me happy. They fixed the soffit with a new piece of aluminum. They put anew bolt in the attic ladder. They put a strap hanger on the lines. Kevin offered to come back after cooling season to replace the lines if I am still not happy with them. I asked him if he would have done the installation the way his installers did and if he found the installation satisfactory. Kevin did not answer. It was obvious they returned to satisfy me whether my expectations were valid or not. I am pleased that they returned and I can say that customer satisfaction is important to them."

At DYETT HVAC PRO CORP. we offer professional heating, ventilation, air conditioning and refrigeration services. We install, repair and perform maintenance on all types of equipment—from walk-in coolers, freezers, display cases and refrigerators to central units, mini-splits, rooftop units and all types of air conditioning systems, as well as any type of heating system, from oil boilers to the most modern high-efficiency models.\n\n

Here at ACB, we do everything from demolition to whole house renovations.

Getting the job done the rite way and building great relationships with clients

"Old R-22 unit not worth charging. Arranged for new system to be installed. I know others that have used Artic Air and have been very happy with their service. We were very pleased with Kyle the service tech who checked our unit and Jessica the sales coordinator who set up our sales appointment. Paid for service call which will be deducted from cost estimate for new system."

"He's done all the work meticulously. He does things that other plumbers don't do. He provides good professional services."

"It went well. We will use his services again, if necessary."

"Everything went well, the guys came in fast did the work with the vacuums and stuff, in and out within an hour. Definitely will use this service again"

"Unfortunately my unit was on its last legs. Their efforts only extended its life a few more weeks. It was too expensive to repair."