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"Waldrop charged me $9,433.08 and refused to give me an itemized bill showing what they did for that price. They were supposed to check for leaks, but only checked under the sink, nowhere else. They dragged my washing machine out instead of using a lift, which dug up my bathroom floor. They took out my original sink and replaced it with a damaged, cheaper one, and took my original sink, which had nothing wrong with it. They claimed I needed a new one because there were no back brackets, yet they did not put them on the damaged one they replaced it with. They left the air return vent open and one of my cats got stuck in it. They refused to come out to rescue her, so I had to call someone else to take the vent apart and rescue her. She was stuck in there for 3 days and used the vent as a litter box, thereby undoing the vent cleaning I had done. The vet bill for treatment came to $592.30. They refuse to answer my calls or texts. I would not recommend this company to my worst enemy!"

"Excellent & fast work. On time & professional. I also liked the feature they send out a bio of the person coming to your home with a picture. As a women this is absolutely necessary. Thk u so much for a job well done with a warranty"

"Excellent service, so friendly and informative. The person whom came out explained the process step by step and reassured me before he left everything was okay."

"Arrived quickly. The young man was professional and polite. He got the job done surprisingly fast and made sure to explain what he did and why. The cost was clear and very fair before the work started and payment was easy."

"On 6/1/2022 a technician shows up for a water leak under my home, the tech was friendly, on time, and professional, in appearance. I point out where the leak is, after 30 minutes he says the main pipe is probably plugged which created additional weight, possibly stretching supports and as a result the shower drain pipe had been disconnected. He said he would write up a quote, and I was shocked to find it was for 10k. I refused service but asked for a detailed write up for what needed because I was paying an $89.00 Regular Service Fee (29-89) and another fee, MISC level 1 1 which was $97.00 for god knows what. Here is the write up I received from the technician.(More commentary below) "END TASKS*/ upon arrival customer had leak in crawl space and shower has disconnected the reason this disconnected is due to the weight of the sewer line this line is full of water and when wisher is ran it backs up out of this line causing a leak this line has fallen in ,multiple spots and is sagging in multiple spots this is abs piping. I gave options to repipe both bathrooms and then after run camera to locate septic tank. The reason customer is not backing up into house is because everything comes out this shower drain. I gave customer the options for repipe he did not want to continue with any work there is not a cleanout outside for me to camera this line and cannot locate where line exits home for ability to locate septic tank. Options were provided customer did not want to proceed with any work inspection fee was charged. Repipe and camera locate septic Camera Locate Septic Tank from Clean Out 1x $369.00 2 bath/kitchen/laundry drain only L1 1x $9,552.00 Deposit on Ben Society Agreement 1yr $99.00 Start date: 06/01/2022 Subtotal: $10,020.00 Discount: - $315.00 Tax: TBD $9,705.00 I asked how long this work would take and was told 2-3 days. Simple math tells me I could pay a guy 100$ an hour for 97 hours, or 2 full weeks and then some at that rate. I thought to myself, ok, he does not want to do the work so he priced himself out. I am ok with that, but the business owner should be made aware of what is going on and cut these guys loose because there are plenty of other options out there. I am also shocked at the lack of detail for pricing, for 10k I need know specifically what is being done, on a line by line basis. After all, I paid almost 200 dollars and I would like to think I am owed that much. One last detail, I did call in and spoke to "Angel" who said she would relay my concerns and that someone would be calling me back. I am not holding my breath."

"Always showed up as promised and quality work! Greatful for their service"

"Five Star did a great job for me. The quote was reasonable. The team was efficient and quick. My bathroom looks great. (My Mom loves it.) I am very happy and satisfied with their services. I will be recommending them to others! I will definitely be calling them for other jobs."

"Oscar and his team were very professional. The guys he had assigned to my job worked really hard to get the old concrete shower walls out of the shower area and replace with a nice modern shower. The job was a complete bathroom remodel and was completed within my budget. Really good job!"

"Dixie Home Improvements team was easy to work with and did a fantastic job completing all of the work hired to do. I love my updated kitchen and laundry room and plan to use them for a future bathroom remodel."

"Exactly what I wanted with exceptional craftsmanship on our custom screened in porch and custom made Porch Swing."