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Find Clothes washer or dryer repair or service pros in Gainesville

Avatar for Neli Virtual Appliance Repair
Neli Virtual Appliance Repair
4.2(
673
)
Repair or Service a Clothes Washer or Dryer

Serving Gainesville, TX and surrounding areas

Approved

In business since 2016

Free estimates

Warranties offered

"It went great, this is a unique service, for DIY-ers. My electric dryer wouldn’t heat, so I went on line and diagnosed the problem and ordered the parts. I also watched several how to videos, but none of them matched my dryer. Finally went on Angie’s list and it matched me up with Tin Lizzee which is a chat service to help you through your repair. The technician I talked with was polite, professional, and knowledgeable. I did get stuck during the repair and they called me on my cell and talked me through what I needed to do. I know I saved a lot of money by not having an appliance repair person come to my house with the mark up on parts and labor rates per hour I believe I saved at least half of the cost, if not more from ordering on line and chatting and talking to the Tin Lizzee technician, it was $30 well spent."
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+2

Response time1 day
Recommended by87%of homeowners
Avatar for A#1 Air
A#1 Air
4.4(
1,132
)
Repair or Service a Clothes Washer or Dryer

Serving Gainesville, TX and surrounding areas

In business since 1990

Free estimates

Emergency services offered

"They were a bit too stealthy. Every time they come out, they send out a different technician, so we're not getting consistent information from them on the things that are needed. That wasn't the first time we used A#1 Air, but I believe that would be the last time we used them. There was a huge upcharge, for the subcontracting or whatever. There was a significant upcharge because of whatever, so I used Mr Duct Cleaner. They're great on responsiveness. They are always on time. They should have one person do a block because they send different people every time, which is a negative because different people have different opinions and it gets very confusing. They keep an internal log of the comments and things like that that they have about the residence, but you aren't able to view that information to see what a previous technician has said or recommended. A different person has come to our residence every single time we've used their services and we've been using them since probably 2011. We've never had the same person come out. Up until this year they were giving us a piece of paper every time someone came out and I was trying to keep up with everything that they were saying, but now, according to the technician that came out in December, they have it where those notes are put into a system and he is able to see it on his iPad that he brought but I don't know what those notes are. So I don't know what he is putting in there and I don't know what was said previously, I'm going through sheets of paper trying to figure out, "Okay, I feel like we got that done," "No, you didn't have it done. This is what they did on this visit." So if they would allow clients to log into some type of online whatever to see the different services that they provided at a particular appointment and the notes that the technician had that would be great. But, I have like a set of papers. It is cumbersome to keep up with everything that they give you and know that, "Okay, so this technician said we needed this, this technician said we needed this." We thought we got this done, no, he didn't do that, this is what he did. That is confusing as a customer. So they need to get a little more organized. I just feel like they should have maybe two people. They should have a book of clients and they have two people go out to that person all the time."
Protecting Your Home
Air Conditioning Testing
Duct Cleaning
Hot Water Heater
Electric Panels

+5

Recommended by88%of homeowners
Avatar for American Home Shield – Home Warranty
American Home Shield – Home Warranty
3.5(
5,688
)
Repair or Service a Clothes Washer or Dryer

Serving Gainesville, TX and surrounding areas

In business since 1971

Credit card accepted

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."
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+2

Recommended by65%of homeowners
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