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"they are an excellent installer"

"The install young men, Joseph and Datrel were pleasant. Looked like they enjoyed their work. But, good grief, broke siding and given an invoice at close of job of a stranger. How do I know the correct unit was installed? If the office can't pay attention to detail, how do we trust the techs pay attention to detail during installation?"

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."

"The repair work was well done. I had no idea it would take 2 people. The first quote was for a lower price but then they did not have the parts so I said OK to the more expensive option. But then they were not able to do the more expensive option so they went and got the part for the lower price option. But ultimately they charged me for the higher price option. I have called three days in a row and have not been able to resolve the price discrepancy."

"My AC failed and I had limited time to find a good solution, I made a phone call to Relax HVAC based on the online reviews and it was a great decision. Nasser came to check the situation, he gave a very detailed and comprehensive overview of the situation and provided with the options I had. I decided to replace the unit, Nasser went above and beyond to find a unit delivery service but there was nothing available over the weekend so this gentleman went for unit pick up himself and finished the installation within a day from my initial call. Moreover, the provided price was very reasonable.I can't be more happy with the outcome and highly recommend Relax HVAC"

"It went well and was quick, but expensive"

"Our AC died last week and the first company provided us 3 replacement options. We selected the middle option ($16,000) and signed the contract, which provided us a 5 day cancellation period. Installation was scheduled for Friday. I solicited other companies quotes using the estimate provided by the first company and all declined stating I needed to schedule an appointment for someone to come out to take measurements, etc. Our inside temperature was 98 degrees. Advanced Environment Solutions provided us an unbinding estimate of $9,600. a better warranty and immediately dispatched a technician to take measurements and install a portable AC unit until the new one could be installed. Our unit was installed Friday. What a bunch of professionals! The team arrived at 6:30 am and were done by 11:00 am. To our surprise, we received a fruit basket from Advanced Enviroment Solutions the following day thanking us for selecting them! Who does is anymore? Hey competitors... Who can top Advanced Environment Solutions??? Need your system serviced or replaced? Advanced Environment Solutions gets our vote!"

"I contacted Bluestar Air Mechanical for a second opinion after an appointment with Air One. I have a Carrier HVAC system, and the Air One technician recommended a complete system replacement, claiming the blower was bad, the furnace control board needed replacing, and that there were other issues. Since replacing the HVAC is a big investment, I wanted to get a second opinion. It was only after comparing the service from Bluestar that I realized Air One may have been pushing for a new system sale or lacked the expertise to properly diagnose and repair the actual problems. Isaac, the technician from Bluestar, spent about an hour thoroughly diagnosing and fixing the issues. He found burnt wiring in the furnace and discovered that the wrong capacitor had been incorrectly installed in the AC. Isaac replaced the burnt wiring in the furnace and the capacitor in the AC. After these repairs, my Carrier system was back up and running—without the need for a costly replacement. Bluestar, and Isaac in particular, demonstrated professionalism, expertise, and honesty. They focused on resolving the actual issues instead of pushing for an unnecessary system replacement. I highly recommend Bluestar for their reliable service and Isaac’s thorough and knowledgeable work."