
Serving Galveston, TX and surrounding areas
Approved
In business since 1965
Free estimates
Warranties offered
"that fix went great BUT I quickly realized that John Moore will rape a fool blind if you're not paying attention. my first indication was that the appt setter tried to get me in to financing repeatedly. I figured it was something small so i told her repeatedly if i need it we'll talk. She also was trying to get into every system of my house with their services... i was all Hold UP... let's get this done before we start going down any other paths... the tech that came out was professional, wore booties in my house and was super polite. but he came out to sell me a new a/c based on the age rather than repair it. his first question is "what are we trying to do here?" AFTER noting that we'd been without a/c for 2-3 days... like the main problem wasn't getting this unit up and running and i would just say replace it. he did a great job trying to convince me the unit hadn't been serviced as evidenced by 'spiderwebs' in the electrical panel on the unit that sits in my back yard... the unit was serviced last spring... the unit is outside so duh there's spiderwebs. he took a picture with his tablet before web removal to show me but his tablet's protective screen was 'spiderwebbed' so i couldn't actually see the 3-5 spiderwebs on the equipment till he pulled that off - seemed weirdly deceptive but i'm sure they have some kind of excuse why the tablet's protective screen is so spiderwebbed that you can't actually see spiderwebs in the images... so i decided to watch him like a hawk. once he tested that capacitor (which was dead) he replaced that and my a/c fired right up despite the attitude that it's time to replace my 14 year old system and to some extent he's right but mostly not. the unit is fine but it's an r22 system so if i need work that requires freon after 01-01-20 it will need to be replaced. already made a note to have it serviced in December of this year so i have a little time. the price to replace this part was $299.00 - in the past I've paid about $125-150 for part replacement so it was kind of high but we'd been without air and our normal a/c person was out of pocket soooooo.... i bit that bullet and paid for that work. prior to him coming out i looked up the costs of replacing coils or compressor and from what i saw they shouldn't max out beyond 2k each. I mentioned this and he said oh it's much higher. like 10-12k which raised more red flags especially since i had already asked a couple of a/c peeps what that would cost and they were in the 6-7k range. After he left i did some more research to discover they're paid on commission and work very hard to get you into their new very expensive a/c units. I also see many complaints of people not actually needing new a/c's but being told they did and getting royally screwed by them. I will not be replacing my a/c with John Moore. I will be collecting bids and paying attention to the work just like i do with car mechanics. Please let me say, this technician was a champ. he did good work from what i can tell. he's probably a great sales person too. He just had the bad luck of dealing with someone like me who is used to telling sales people no and researching. John Moore's pricing sucks - you're paying for a lot more than your unit. Last night, I got the bid to replace and true to what he said, 10,499.00 for a 3 1/2 ton unit replacement. I've already asked around and the a/c peeps i spoke to said that's highway robbery. that it shouldn't be more than 7k. My advice: watch them while they do their work just like you would a mechanic working on your car. do your research! get multiple bids and learn about your home systems! and don't let the heat cause you to make bad decisions. signing that bid to replace at over 10k would have been a bad decision for me."









































