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"They did a good job"

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"I contacted Bluestar Air Mechanical for a second opinion after an appointment with Air One. I have a Carrier HVAC system, and the Air One technician recommended a complete system replacement, claiming the blower was bad, the furnace control board needed replacing, and that there were other issues. Since replacing the HVAC is a big investment, I wanted to get a second opinion. It was only after comparing the service from Bluestar that I realized Air One may have been pushing for a new system sale or lacked the expertise to properly diagnose and repair the actual problems. Isaac, the technician from Bluestar, spent about an hour thoroughly diagnosing and fixing the issues. He found burnt wiring in the furnace and discovered that the wrong capacitor had been incorrectly installed in the AC. Isaac replaced the burnt wiring in the furnace and the capacitor in the AC. After these repairs, my Carrier system was back up and running—without the need for a costly replacement. Bluestar, and Isaac in particular, demonstrated professionalism, expertise, and honesty. They focused on resolving the actual issues instead of pushing for an unnecessary system replacement. I highly recommend Bluestar for their reliable service and Isaac’s thorough and knowledgeable work."

"Highly professional, knowledgeable and well behaved technician. Prices offered were good too. I definitely recommend the company."

"Excellent. FAST. EFFICIENT. KNOWLEDGABLE. PATIENT. THOROUGH and priced both fairly and competitively."

"HPC quickly determined and resolved the cause for our problem in August. However, they also determined that we had a relay that needed to be replaced. They informed me that it would take some time to get the relay, I think they mentioned delays due to the tariff situation. They promised to get back to me when the relay came in. They jury-rigged the system to work properly without the damaged relay, but warned me that the jury-rig would malfunction badly if we switched from cooling to heating. Starting in November, we called HPC a half-dozen times over several weeks asking for the status of the replacement relay. We were told that the appropriate people would be informed, and that they would call us back with the requested information. On November 11th, I sent an e-mail containing the same information. This resulted in a response containing an estimate for something called a "heat kit". When I asked whether the "heat kit" contained the replacement relay, I got no response. "

"Nice, reliable, and responded immediately."

"Couldn't be more pleased. Quick to respond, great communication and super friendly and professional service. Highly recommend"

"They installed our AC system; that went fine. But several years later, when it needed repair. They came out and looked at the problem, and then ghosted me. They didn't return my multiple calls. When I finally got somebody else to come out to look at the problem, they told me that the warranty had just expired on the part that needed replacing. Putting 2 +2 together, Buric ghosted me to run out the clock on my warranty for the repair of the product they installed. Would you ever hire anybody who behaves like that???"