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At Cactus Wren Restoration, we understand that unexpected damage to your home or business can be overwhelming. Located in Gilbert, Arizona, we proudly serve the greater Phoenix/Mesa area with top-notch restoration services. Whether it's water or fire damage, mold remediation, asbestos abatement, or complete restoration reconstruction, our team of certified experts is dedicated to bringing your property back to its pre-loss condition with precision and care.\n\nFounded in July 2023, our family-owned and operated business is built on a foundation of trust, quality, and exceptional customer service. Our experienced team, including IICRC-certified technicians and licensed professionals, utilizes the latest industry techniques and equipment to ensure a thorough and efficient restoration process.\n\nWhy choose us? We offer comprehensive services, handling every aspect of the restoration process from initial assessment to final touches.

"My tenant notified me there was mold appearing on the kitchen wall. I contacted 1-800 Water Damage Of Phoenix and they sent a technician out right away. When the technician arrived he found that my tenant had removed the visible mold, but still did an inspection and found no issues. He sprayed the area with a mold removal chemical and did not even charge us for the service call. I initially dreaded having to contact a mold remediation company since I know that many of them will tend to exaggerate the problem and try to sell an expensive bill of goods. This company was wonderful and honest and truly responsive. I will definitely contact them again if needed in the future. I highly recommend them."

"Dan was on time. Quickly replaced the smoke detectors. Explained the maintenance and function of the new detectors. He was great."

"Josh and his team are the best most responsive restoration guys out there. I originally made some calls to other companies and either they didn't pickup the phone or couldn't get some to come out right away to handle the flood damage. ASAP Restoration came right out within an hour and were very professional about not damaging other part of the house and also covering their shoes with plastic boot covers. It's never fun to deal with flood damage and they made things come back to normal within the shortest time possible. I highly recommend them to anyone who needs restoration services on their home or business."

"Wonderful service. On time. Good communication. Told me what plan of action was going to be. Made me feel comfortable with process. I would recommend them to friends and family."

"The emergency service was decent; while they were unable to secure and shore up the missing wall right away, it was quite alright as it was not completely open to where someone could walk/squeeze through. I am confident that if it were a true "need it now" emergency, they would have been there. The guys doing the emergency restore were mostly efficient. While the emergency paneling was far from pretty (not their fault, it's just lumber!), it did what it needed to do! The repair portion of the job dragged on and could have been better. It took bloody ages. When your home is damaged by an errant driver, your garage is caved in and inaccessible, and you're now the eye sore of the neighborhood, you want things to move quickly. These guys were more concerned with getting insurance to sign off on their sky-high quote (more on that later) than getting anything started. Even once that was done, getting resources aligned (there were members of several different crews needed for this repair) was an apparent challenge; there were days in between visits where there was no activity at all while they waited for so-and-so to have some free time. Nearly all of the workmen that came out - when they were finally scheduled to come out - were very good, provided great quality, attitude, respect for the property, etc. The PM assigned to me was quite lackluster - miscommunications left and right, if you could reach him at all. Leaving a voicemail was usually the best you could do, and "oh, he has the day off" or "has already left for the day" well before what I would consider quitting time if you called the office. He was more concerned with getting the signoff done than making sure the work was satisfactory. I WAS NEVER EVEN ASKED if the job was completed to my satisfaction; I was instead emailed a form to sign acknowledging that the work was done. Additionally, some of the work was shoddy... I ended up replacing/repairing a few things on my own after the job was "done." Some trim pieces, caulking, painting... One of the trim pieces (16' long rubber seal along garage door) was done very poorly and cheaply; as soon as the summer heat started, it warped like crazy. They came back out and "repaired" it, but it looked absolutely awful. They used cheap plastic molding instead of wood molding. The worst part was that they overcharged - by a LOT. Their estimator went crazy with his measurements - his job is literally to come out and write up every single thing they could possibly charge for (understandably) - think worst-case scenario. Their original quote somewhat made sense at the time, but as the work progressed, there were several items that were never required/performed. Guess what... They still billed me for these. For example, there was a spot on the inside wall that cracked from the impact, and it needed some minor repair and paint - like a 2'x2' section. They wanted to repaint every single connecting wall that had the same paint color, so it worked out to nearly half the inside of the house!! I told them to forget it, I'd just touch it up with leftover paint that I already have - that was ridiculous (though I somewhat appreciate the OPTION, it was totally unnecessary given the location of the cracks). They still billed me! They also overbilled me for painting - areas that were never painted on the outside of the house. Several other labor items that were not performed (no need) were billed. Other examples: charging for 200 sqft of stucco work when about 20 sqft was actually done; charging for 9x the amount of drywall replacement than was actually performed; double-charging for exterior paint areas; and more. It took several phone calls to get them to revise the billing to a correct amount, but they gladly would have accepted payment for services never completed. If I were someone who didn't review bills before paying them, these guys would have made out like bandits. While there were a number of high quality workers involved, and most of the office staff I spoke with were very professional and helpful, I would be unlikely to use these guys again.The semi-slow progress and ongoing schedule shifting, poor communications/responsiveness from the PM, and the significant overbilling left quite the sour taste in my mouth. You know, like it was a cash grab and homeowner's convenience be damned. Images: Ceiling (fortunately, it was just in the garage) where they repaired a drywall crack - there were two that looked this bad (shoddy work); molding on the garage door when it started separating - it would not just push back in place, and the gap grew and grew; part of the new column that was built (all brand new) where it pulled apart on both sides, footing to ceiling."

"This service was absolutely amazing. Customer Service was over the top. Communicates well yeah"

"They were out to my house within 1 day of calling and gave me very good advice on the issues that I was having. They were honest and upfront and I would definitely use them again in the future and would recommend them to anyone that is in need of restoration work or estimates."

"Went well. Took two smaller rooms & made into one large room Removed bedroom door & bedroom carpet. Sheet rocked over missing door.. laid tile in bedroom to match tile in second room. . Moved wiring & cable where necessary. Second room was partially open so they closed off & installed double doors Two weeks from start to finish."