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"It was great (and easy) to work with Andrew on a major facility project at our Distribution Center. Not only did he complete the project on-time and under budget, he went above and beyond to ensure that we were happy customers. In one instance, we had purchased a heavy gate to be installed in the new doorway that Andrew put in between 2 of our warehouses. After installation, Andrew noted that the gate was significantly longer than we needed for that space and recommended that we remove one of the sections of the gate. He then volunteered to do this at no extra cost even though it required him to take the entire gate down, dissemble it and then reinstall it to the doorway. It is the little details like that make Andrew an exceptional contractor and one that we will continue to work with again and again. Oh, and we got a second gate to use because he was able to make it independent of the original setup! Thank you Andrew! Highly recommend!"

As a locally owned business Ace Handyman Services Eastern Shore employs local craftsman who are experienced in their field and trained in exceptional customer service. We back up this up with the support of a national respected brand, 1 year guarantee to give you the peace of mind you deserve. We are bonded, licensed and insured, and all of our employees are background checked and trained.\n

"I recently had 1st Security install a system in my new house and so far have been very pleased with all aspects of the system, from the initial estimate to the installation to the functioning of the system itself. Jeremy did our initial estimate and provided us with a thorough explanation of the system. I already had done a significant amount of research comparing Alarm.com to ADT and some of the self-install options, but Jeremy was able to provide even more information and help me to understand better the pros and cons of each approach. Larry did our installation and also was very friendly and knowledgeable, explaining each step of the installation process and providing me with a tutorial at the end. My wife and I have had no issues with the system so far. It is very intuitive, and we have been able to customize it to fit our unique needs. I highly recommend considering 1st Security for anyone looking at installing, switching, or upgrading their security system."

"The installation was efficient and satisfactory; however, I would have appreciated it if the sales rep, when meeting with me at my home and going over the options, would have pointed out that the color of the window frame would not match the color of surrounding wood."

"Called MJ Home Services to complete a inspection as I was having mold and water in my basement. It has been a pleasant experience from the beginning. John is a unique person that truly loves what he does and he is very intelligent when it comes to basements. The sump pump was allowing water to come up from the floor and causing mold. They sealed my basement and installed a drain system outside and my home smells better and is dry after the last rain we just got. Great company and great people that own it! They really do care about what you can afford and they stand up to the reputation.
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"quality is always excellent. Delivery has always been on time. this is the third time I have used Arkansas wood door"

"This company was everything I could have wanted and more. It began with Ray coming out to the property, personally. He explained everything that was needed to get my garage door up and running after my neighbor crashed into it. He listened well then explained what needed to be done. It was like talking to a good friend you trust. He was straight forward and the price was RIGHT!!! They arrived on time and got the job done quickly and efficiently. They did everything they said they would do. He wasn't a lot of chatter like others that came by to look at the job. I would recommend this company to anyone looking for a company with integrity. I love that it is a family owned business too. They take pride in what they do. Thank you so very much."

"The windows were manufactured earlier than we expected and we were promptly contacted about installation. Although we were told the installation was scheduled for two days, the four man crew that arrived was able to finish in a single day! Each window was installed with the same consistency in quality and efficiency. Furthermore, the crew did an excellent job protecting our floors and furnishings in every room. When it comes to evaluating the installation crew, we couldn't be happier. Regarding price, we probably paid more than we should, but that's on us. We advise getting several other quotes first and then get Castle's quote. This will definitely help in your negotiating. The windows have definitely helped to eliminate draftiness in our home and helped to maintain a consistent temperature."

"Vince called me back within hours of my sending him a message through Angie's List.  Even though he does not list Montgomery County as one of his service areas, he was completely willing to help us out.  In my message, I had requested the work to be done onsite but Vince explained why having him pick up the generator and take it back to his shop to work on it would make more sense.  His charge for pick-up and delivery back to us was only $34.95.
When Vince came to pick up the generator, he was on time and was able to give me a ballpark cost for the work (which turned out to be very accurate).  He said that he could get it back to us in 3-4 days but I asked if he could do it faster as there was a snow storm predicted for the next day or so.  Vince agreed to a shorter time line and ultimately got the generator back to us within 1 day!  There ended up being no snow storm but we got our generator back in working condition - along with a booklet of care instructions, a copy of our invoice, and a service history form.  A few days later we received a hand-written Thank You card in appreciation of our business.  I can't imagine how the service could have been any better.  We will use Vince for any future small engine repairs/maintenance we have and highly recommend him and his services.
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"INSTALLATION ....A+ Installers were great... on time, neat, thorough, accommodating. answered all my questions. They left the job clean and picked up all mess and debris. They even vacuumed inside and outside. I am NOT an authority on door installation, but I watched the whole operation and these guys seemed to know exactly what they were doing and left me a beautiful finished product. I can only hope that the quality of the door is as good as it looks and as good as the installers. Great job guys. PRODUCT (SLIDING VINYL PATIO DOOR) .... A+ Door looks and works great. So far so good. It's only been a few weeks, but there is absolutely no problem to date. I hope my delight with this door continues. Weather has been very mild. I intend to update this review once I see how it stands up to next New England winter. ADMINISTRATION & CLERICAL.... D- If the whole operation was like the installers, Castle would have gotten an A rating across the board. Unfortunately the clerical personnel are not on the same page with the facts or with each other. Ask six people the same question and you are likely to get twelve different answers. They lost my deposit, then they found it, then it was never lost, then it was never paid, then there was no record of any problem then there was no record of my order. (All these responses over the phone within the same day) On various calls within the same day I was told: -that the order for my door was never placed; -that my deposit was "misfiled because someone forgot to check a box"; -that my order had not been place, but that the rep I spoke to was going to personally walk the order over to production to get it expedited; -that my order HAD ALREADY been placed and my door should be ready within a week; -that my order WAS placed but would not be ready for at least two to three more weeks and then another week till installation; -that their computer system is "terrible" (I believe that); -that my door would not be ready till after the 20th of the month; -that my door would be ready by the 12th of the month.... and on and on. On the morning of installation, I was home waiting for the installers when my wife called me to say she had received a text on her phone stating that the installation was cancelled for that day (BTW, Castle was not supposed to use my wife's phone number at all.) While I was on hold with Castle waiting for an agent, I received a phone call (on my home phone) from a rep who said their mistake on the appointment date was a mistake and that the installers would indeed be here in a few hours. The entire back office is one HUGE foulup. They can't even get their mistakes straight. A new computer system and people who are properly trained to use it would probably make a big change for the better. SALES Their original "salesman" (from whom I did NOT order) was a tremendous disappointment. The guy who showed up pretended to know a lot more than he actually knew and basically said and promised anything that he thought would get me to buy. He tried several old time sales pressure tricks to no avail. He wasn't even good at them. Among other things, he promised additional discounts but only if I signed immediately. Before he left I asked him to leave a brochure that showed the door I was interested in, He refused. He said, "These booklets cost money and you're not putting any money in my pocket." Despite all of the problems, I would definitely recommend that you consider using Castle for your next patio door project. If and when I decide to replace my windows, Castle will be high on the list of contacts for the job. If all of their installers are as good as the ones I had, I would not hesitate to have them do more jobs for me."