
Serving Graham, WA and surrounding areas
Approved
In business since 2009
Free estimates
Emergency services offered
"I have used other plumbers before...none of whom did the work entirely to my satisfaction, and many of whom found ways to increase their "firm" quotes. I chose Drain Pro because of their almost perfect 5-star rating. I now know why they have that rating. The man who took my call was Raymond or Raman (Ramandeep Singh), the company president. He was pleasant, friendly, and gave me a reasonable ballpark quote (assuming no major problems). It was not the lowest estimate to do the job, but I wanted it done right. He arrived right on time. The only part of the job that went smoothly was the bathroom faucet replacement, and it went quickly. The kitchen sink partial-clog turned out to be several heavy accretions of hardened grease in one eight-foot section of pipe that had become CONcretions over the years -- some of the grease had come from previous owners...and likely some from us. He tried the big power-snake twice, but couldn't force the gizmo (heavy steel screw-spring) through the blockage. He slithered into the crawlspace to see if there were some abnormality in the pipes...nope. So up he came -- he took off the gizmo, and forced the bare cable-end through the blockages, back and forth several times -- ran the water to see if the blockage was gone...nope, even worse than before (he felt that some of the smaller blockages had moved, become a "log-jam"). He tried it again with the gizmo...nope. At this point he said there were only two good solutions: (a) cut out and replace the section of pipe with the hardened blockages; and (b) bring in the cavalry with special equipment and do a "hydro-jet" clean out -- both these processes would more than double his original bid. But just to be sure, he tried it once more with just the bare snake-end. And lo & behold, the blockage was gone! ...I hope. Raman said it could come back, and we could do the hydro-jet operation, if needed. Then he rebuilt a toilet (several small problems). The bolts holding the tank on were so bad he had to use a sawzall to cut them off. He replaced all the parts, installed the new flush mechanism, and it is now as silent as can be. Hallelujah! With all the problems he encountered, I expected a demand (or request) for more money. Nope. He stuck with his original bid. As I said at the top, his wasn't the low bid. But he did all the work correctly, kept everything spotless clean, and was friendly and cheerful throughout. Without any hesitation, I strongly recommend this company in general, and Raman in particular."





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