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"They did a great job"

"Mike did an excellent job!"

"I had some backup into the basement, they came to rod it out and told me I needed to check the line going to the street and they could come back for a video check. Well they said they came back and took the video and I needed some expensive work to clear the line. I called to ask them for the video, they said that they'd have someone call me back. They called me back and said that there was no video, their worker didn't put in a USB drive and besides they said I didn't ask for one. What did they expect I was asking for??? I said I expected and wanted a video, how do I know they even really performed the work. They said they would call me back. THEY DIDN'T. I called them back, they again said they'd call me. Again no call. The last time they told me, the owner was on another call but would definitely call me back. One week later NO CALLBACK. I firmly believe they didn't do a video, charged me for one and took me for a sucker. I will NEVER use this company again. I think they are crooks. P.S. Ever since they rodded the drain one of my toilets started have trouble flushing. I won't doubt they messed it up so they could come back again for more money. DO NOT USE. P.P.S. I wonder if they will contact me on this posting, I doubt it."

"Great! Fast, friendly, and fair. Nice to work with a local, family owned, company that is customer focused with knowledgeable sales and service professionals. Couldn't be happier!"

"They fixed my air conditioner with same day service on the hottest day of the year."

"All in all good service but price too high"

"Everything than can go wrong, has gone wrong with this company. None of their technicians know how to diagnose issues so their go to is to sell you a new unit. They once told me I needed a new sump pump for 3000 dollars, only for another company tell me I only needed a 250 dollar switch. This is after I had already bought a new furnace from four seasons a year prior. They clearly only care about selling you new equipment. Against my better judgement, I called them to service my AC as it stopped working during 100 degree weather. They tell me I need a new one. They took their time coming out to me during this heatwave and then are unable to install it because the previous technician misdiagnosed the issue. A BRAND NEW UNIT IS NOT WORKING FROM THEM. And they left without finishing the job, I am now sleeping in a near 90 degree house with 2 seniors and a dog that just had surgery. This company is soulless."

"I might be getting tricked by this place and they are playing an elaborate prank on me. I am a VIP member of their service, so quarterly I get some free services done. Been with them for more than 5 years. It all starts with a technician doing a routine service on my furnace. The say the drip plate needs replacing. Ok, so they say they will order the parts. Months go by, I hear nothing. I email asking to do the work. Again nothing. I move on. Fast forward to new quarterly service. New tech says "oh no the drip plate doesn't need service, you need a deep clean." Ok $500 later I have a clean furnace. Summer comes around. Record heat. The furnace makes a jet engine noise, super loud! The fan in the furnace is obviously wrong. I make an appointment. Wait around all day. They call, "Oh sorry we can't actually make it today." Great, ok, well then come tomorrow. They do. They say that some belt was off or something. They fix it, under warranty of course, so no cost to me. But still Two weeks go by, now its RECORD heat mid-June 2022. We start to hear a GRINDING like a jack hammer from the furnace. We turn off the AC. So we have no AC mid-summer. They come by. The tech says another screw was loose and caused the blower wheel to grind and get stuck, thus blowing the blower motor. Ok...so they have to order the parts on Friday. "They'll be in early next week." Monday....Tuesday....Wednesday....oh the parts are in! Yay!! Appointment gets booked for the morning. I stay home from work......annnnd they come at 5:30 pm. Great. Two techs this time. They come by look around for a while, take things apart. Then they ask me, who came and fixed it last time, what did he look like. So now I am trying to describe a 20-something guy with a star wars tattoo that was in my 100 degree house last Friday. Long story short, the tech says that t he first tech did not say the motor was blown! I said "well I kind of remember him saying that." So new-tech looks up the notes. He reads his ipad and lo and behold, the first tech DID say the motor was blown, but new-tech FORGOT TO GRAB THE PART FROM THE OFFICE. He apologizes, says he'll get me on the schedule for tomorrow. Great. Ok. I get a call from their office saying "Your on for tomorrow." Cool. I take ANOTHER day off work. I call 8 am the next day to ask where I am in the schedule so I can, ya know, do things. I AM NOT ON THE SCHEDULE!! Well now this is getting a little irritating. So I kind of yell at them. They say ok, we will get you on the schedule for today. They call and let me know that the tech will be there between 10 - 11 am today. I am not hopeful."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."