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"STAY FAR AWAY! I should have read the reviews. Very similar siituation. Mike came out to repair our Bosch refrigerator ice maker. He quoted a price for a new ice maker (don't recall price, maybe over $1K). The part that arrived was incorrect so he told us he was working with a company to get the part. This went on for a while. We went back and forth with texts trying to move this project along and get it done. In the end, it was obvious he didn't want to follow through. IMO he figured he would just outlast us and hoped we would go away. He blamed the issue for not receiving the correct parts on the company he was using and so we are out an icemaker and our money. We started this in April 2025, next month will be a year. No concern, blew me off over my last several texts inquiring about this issue and when I finally asked if he planned to reply, there was no apology, no concern and acted as if I was bothering him. Customer service doesn't seem to be his forte. Not recommended. "