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"good"

"Approximately ten months ago, we purchased a system for cash. Promised a follow up water test, but still have not had any one come. Installation leaked and discharge emptied UNDER my house. Now system doesn't appear to work properly, but no one will come back. Did have one appointment, but no-show. Phone number is only answering service. Left numerous messages asking for help. Owner, Bob Ciano's vm mailbox has been full for a long time and texts go unanswered. Be cautious. Even read article about unhappy people in Beaufort."

"I was very satisfy"

"I received a call from Savannah's Water Co. informing me that my water meter reflected that I was using 84 gal. of water an hour and had used 23,000 gal. of water in the past 25 days. I immediately called Henry Plumbing Co (in Savannah, GA)., which I had trusted and used for years and always recommended to others, to see if they could find a leak. The scheduler at this company is always accommodating, and she had 2 of the company's plumbers at my house within a couple of hours. After spending around 2 hours inspecting the interior of my home, I mentioned there was standing water on the back lawn, which I had never seen previously. They said they would take a look around my home, which has a slab foundation, after checking out the interior water sources. After their outside "inspection," the plumber-in-charge told me that they could not find a leak anywhere. Therefore, I had 2 options: 1. They could check for a leak, before leaving, with a "leak locator device." The cost for "this service," as I recall, was close to $500 and not guaranteed to even locate the leak. I was later told that Savannah's American Leak Detector charges a flat $350 to find a water leak, with the guarantee they WILL find it. 2. OR I could have my 30-year-old home, which recently underwent major improvements and is in stellar condition, totally re-piped (which, I have since been informed, would likely cost approximately $75,000-$100,000k for the re-piping and then all of the repairs in my 3.5 bathrooms, laundry, and kitchen as walls would have to be removed and, predictably, some of my expensive wood flooring). And, of course, there was no guarantee that a leak would even be found inside after all of that. Nevertheless, this was VERY obviously the route they were recommending I "choose"--even though not 1 sign** of needing re-piping (listed below) was present. **Frequent plumbing leaks, Noisy pipes, Visible pipe corrosion, Discolored water, Bad-tasting or bad-smelling water, Fluctuating water temperature.** Before the plumbers left, I paid them my bill of $264 for "looking for an unfound leak" and putting new flappers on 2 toilets. I feel like it was money thrown out-the-window, except for the 2 flappers. Shortly after they left, I called the gentleman who had checked my irrigation system (in my new home) the week before and shown me how to use it. After I explained the situation to him, he told me that what I had just experienced was outrageous; he would be at my house within a couple of hours, and then he WOULD find my leak and stop it. And that is just what he did. He effortlessly found the leak right outside my kitchen door in less than 5 minutes, by which time my side lawn was like a small swamp. In less than 20 minutes, he had stopped the almost month-long flow of water the two plumbers could not even locate. Once the leak was found and stopped, I sent an email to the plumbing company telling them about the person who had found and repaired my leak in less than 30 min., along with pictures . I also mentioned that I had a faucet I needed to have installed on a mud sink in my garage--and I felt, after all the unnecessary stress I had been exposed to by their plumbers, that I thought it would be an act of goodwill to a long-time, loyal customer if they would install my faucet at no charge. Though the owner of the plumbing company was sent my email, I never even received the courtesy of a reply from her. I called someone else to install my faucet, and I will never again deal with Henry Plumbing Co, of Savannah, GA and will warn others as well about my experience. Regardless of what Henry Plumbing may say to justify what happened, I consider their modus operandi a "scare tactic" used about what could possibly happen if I did NOT decide to contract for the re-piping of my home. Of course, I feel certain they would say they were just "doing their job" by outlining the possibilities available. It is also noteworthy that this company is NOT Better Business Bureau accredited. I can't help but find this plumbing company's promoted motto an oxymoron: "Your Home's Best Friend.""

"Danny and Doug form Thompson & Thompson Rooterman in Guyton are amazing! They completed the work quickly and explained each step that was done to fix our problem. They went above and beyond what they had to do to make sure the repair was affordable. Their honesty should be commended!!! I highly recommend Rooterman and plan to do business with them again if we have a problem. I cannot thank these two gentleman enough!!!"

"never contacted me"