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"Just finished last night but did great!"

"Job done"

"They communicated well and the service was efficient. Multiple people had to come by before the installation (sales person, then measurements person) and the floors and walls were dirty after the installation. However, when we mentioned they dirtied the walls they painted over which was nice. Overall happy with our purchase and would recommend."

"I am leaving a review before the work is even started. I received a quote from another company and scheduled the work. When they showed up, they tried to triple the cost. I told them to get out of my house. I then called Rooter Pro Plumbing to come out and give me a quote. Jerimey Jackson came out and looked over the situation and then put me on a conference call with the owner. They agreed to match the quote I received from the other company even though it was seriously underbid. They are a great company to work with. They are scheduled to come out this week to start the project. I would highly recommend a company with such integrity in the employees and the owner. I look forward to working with them."

"All good. No issues"

"They came out and resolved my plumbing issue on the same day. Very courteous scheduler and technician was even better."

"Shawn is an excellent communicator and very dependable. Anytime I call him for a job he goes out, provides a timely estimate and gets the job done right away. I have used his company for multiple jobs and referred him to others. His prices seem to be the most affordable as well."

"All I wanted was a jetted tub (the same size or larger than what I had) and shower doors, That’s it! Regrettably, I went with Five Star Bath solutions of South Atlanta with Lavezza Zanders as my consultant and manager Monty Johnson. What I received was no shower doors at all, and an oval shaped tub that is narrower than the previous tub, this is obvious with even the naked eye. I did not request a particular shape, and I certainly did not request a smaller size. Who the heck would? There is no documentation that I agreed to the tub that was installed specifically, and the contract only states size to be determined at measure. Again, during consultation the same size tub or larger was agreed to. The company responded by telling me that this tub is actually larger than what I had before and to get the proper sized tub, I would have to pay an additional $3000 over the $7000 I had already agreed to pay, and that I had to sign a new contract. They also ordered the wrong size shower doors, so for that I have nothing but holes in my shower. Ultimately, I did not want to sign another contract; I should have been given the proper sizes to begin with. I was given a tub that is 39 inches at its widest point, but my space is over 48 inches. There was plenty of space to put a wider tub without major construction (walls did not need to be knocked down for a better width), this is obvious from the photos. My emphasis on this fell on deaf ears; Monty and Lavezza kept telling me to spend this additional $3000 to get the tub size that fills the width of my space. I then elicited the help of a friend who also has lifelong contracting experience. My concerns were not being addressed and unfortunately, I felt that having a man speak on my behalf would help. On 3 way was Monty, the contractor, and me. The truth came out at this point. First Monty admitted the obvious, the tub is more narrow and only deeper than the previous tub, not LARGER nor the same size! Monty also admitted with the contractor on the phone, that the size, model, and cost difference to get one tub vs another was never presented to me; I was just arbitrarily given a smaller tub! When I asked that they take the tub back and return my $2000 deposit, initially Monty agreed then he reneged. At the end of the conversation, Monty was on the phone cursing at me and the contractor. No one was cursing at him. I attempted to reach The Five Star Bath Remodel Cooperate offices multiple times and got no callbacks at all. For $2000 I got no shower doors and an uncomfortable creaking tub that I didn’t ask for. I want a full refund."

"I am a repeat customer of Mr. Plumber. Called and scheduled a visit for replacement of rear hose bib."

"$80 service call and a 500% markup on parts? That’s excessive. I completely understand that businesses need to make a profit, but being charged over $500 for a 20-minute visit is more than what many highly skilled professionals—attorneys included—earn for their time. Before scheduling the service, I asked for a quote on both the part and labor. Unfortunately, I was told they couldn't provide that information in advance (which, in hindsight, should’ve been a red flag). I trusted the positive reviews and moved forward anyway. When the technician arrived, they spent about five minutes confirming what we already knew: that we needed a specific part. We expressed concern about the cost, and a manager offered a modest discount, which we declined. We ended up paying the $80 just to be told exactly what we had already suspected. Afterward, we contacted another company that provided the part at cost ($100) and completed the service for $135. Bottom line: if you're trying to avoid unnecessary expenses--which I think right now most people are, it’s worth calling around. I’d recommend saving yourself the service call fee and going with a company that’s more transparent from the start- one that respects your time and your wallet."