Get matched with top brick or stone siding: repairers or partially replacers in Hampton, VA

"They were very professional and knowledgeable of the service required. The price was fair and reasonable for the repair required."

"After a consultation with Kenny on the work I needed done, I hired VA Brick Doctor. Kenny repointed steps on the front and back porch, and repaired couple areas on porch where tiles were cracked and loose. Due to rainy weather I had to wait a few weeks before he could start but the wait was worth it. Kenny and his assistant arrived early and worked in hot, humid conditions. Kenny is easy to work with, meticulous, and knows his trade. I was very pleased with his work. It has been a year since the work was done and everything looks great."

"Ryan and Keith did an excellent job - they were thorough, prompt and efficient - explained a minor change in the venting -and cleaned up after themselves. I would definitely use them again."

"The brick foundation had settled at a corner of my house causing mortar to break and a few bricks were broken.  The crack was about 3/4 inch wide.  Five holes were dug about 2 feet deep and jacks were installed to jack the brick siding back  in place.  Once the brick siding was in place cement was injected to hold the brick in place.  The broken bricks were replaced. The lintel over the garage door, door and window were replaced.  The mortar that was damaged on the house was removed and re-pointed.  The Hipp Masonry crew were polite.  They did excellent work.  The crew cleaned up at the end of each day and after the job was completed.
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"Our is 2.5 storey and steep roof. Owner visited and without getting on roof told me that you need to replace 2 flashings. The house is 9 years old and according to him ( I am not sure) it is better to replace flashing after 10-12 years any way. I think flashing should have same about 30 years life of roof. However, I accepted the recommendation as cost was $150. Also, I don't think they inspected or did anything on other side of the roof. He sent Brian in the following week to carry out work. Brian is really hardworking honest guy. He spent about 4 hours on roof to replace flashing and nail down singhles on one side of roof. I was not happy since they didn't even look at other side of roof. Since my $200 +79 was worth their effort of 4 hours I am OK with the service provided. However, I felt that they are giving this deal to generate more business. and chnging of flushing was not necessary. Anyway I was happy with Brian and hence I am giving A other wise I would have given B."

"I am unhappy with the end result. The kitchen tile is okay however, after paying an extra $100 to have a wood trim install in my foyer entrance, I have been living with a defective product since late March. The trim is being held by a bucket full of book to prevent us to trip and hurt ourself. Contacted the company more than once , was promise the problem would be fix however, I am still waiting."

"The good:
- The people were friendly for the most part
- They did good work in some ways
- Their subcontractors did good work
- They gave us a quartz counter top "for free" for our desk
- They did a couple extra things without charging us
- Everything looks good (if you don't look too closely)
The bad:
- I did not like the communication in the beginning, but I hoped, based on the reviews they got, that they would do a good job. I was disappointed with a lot of things - see below.
- I had to prepare my own detailed cost estimate (based on their difficult to understand e-mails) and get them to let me know if my estimate was correct or not. They would only give me a lump sum price and very little detail on what I was getting.
- They seemed to have never worked with the Cabinet Factory before. It was almost impossible to get any information about the cabinets we bought prior to signing a contract. Neither Get It Done (GID) or the Cabinet Factory wanted to talk to us about them. In the beginning I asked for no fiberboard and ended up with lots of fiberboard. Also, GID apparently does not know what fiberboard is - they were trying to tell me the kick-boards were not fiberboard (they are). The cabinets seem pretty low quality although at the time I was told by the Cabinet Factory that the cabinets I was getting were good quality and approaching the cost of the high end cabinets. One of the sliders in the pantry broke right away because there was too much weight. I never had this problem with my previous cabinets.
- They used wax crayon as paint in many locations on the cabinets. This is bad because it is not intended as paint, it is sticky, and wipes off easily.
- They told me it would be $100 more per fixture (about $1000) for LED under cabinet lighting. I still don't understand why they say it costs that much more. The lights they installed get very hot.
- There was very little attention to detail. They were going to stop the peninsula cabinets about 6 inches short of the end of the floor tile. It would have looked really silly - fortunately, I caught it in time and got them to adjust it.
- They put two joints in my crown molding about 12 inches apart and did a poor job with the joints. It looks very bad.
- The painting of the walls was bad. They missed lots of areas and they wanted me to mark all the areas they missed for them.
- They did not plan out the closet desk and shelves well at all. I told them I wanted a shelf for a TV, and they gave me shelves that weren't wide enough. Then they rigged it to work after lots of discussion.
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"Very professional and willing to work with you.  The men called when they were on their way and showed me pictures and explained the damage.  The worked with me on what needed repair and finished it within the hour.  I was very happy with their service and would definitely use them again.
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"This was a waste of time, effort and money! The first problem was the contractor missing the first appointment with some inane excuse. When he came out he looked at the control box like it was an alien -- it is a Hunter System Controller. He started reading the directions and eventually asked me to work the controller and he'd check the zones. All he did was to make sure all the heads sprayed and that they were pointed in the right direction -- the same thing I do every spring. I had to tell him how many heads were on each zone. When he didn't find five heads on one of the zones, he never bothered to look for the fifth. One head had to be replaced. He said he'd be back the next day to replace it at a cost of $30.00. After nearly 3 months the head had not been replaced. So, I did it for less than half the cost.
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"The initial meeting went fine, the man who came out seemed very knowledgeable.  Once they began the work, they finished in a timely manner, although I did notice they hit concrete in one of the locations they were trying to dig.  When I came home after they were done (I had left the final check with my daughter to take care of - mistake), I noticed the 'repairs' to the bricks were extremely sloppy:  completely different color mortar, etc.  There was a lot going on at the moment so I did not contact them right away, and then I procrastinated further since some time had already gone by and this was cosmetic, but when I finally did contact them, I was told their brick person had been fired and they would fix the problem, and he would call back the next day.  He did not call, so I sent pictures a few days later and my husband called a month or two later, but they never contacted us.  Later I found out that they had not submitted the final inspection report to the county by the deadline so things could be properly closed out, but since I did have a copy, I was able to send that in.  By the way, the 'inspection' was based on a review of the 'drive logs.'  Now I have had additional cracks/sticking doors inside and I think there may be a new crack outside (I have not compared yet with my pictures taken earlier to verify it is new.)  I have not yet contacted them about this problem to see if they will respond.
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