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"By February 2012, less than a year after installation, I begin to have problems. So I called Mt Everest, and they come and fix things here and there, and I don't think much of it because other than the inconvenience of occasionally being too hot, it's not costing me too much money. =) Here are some of the receipts I could find... Mt. Everest - 2/16/12 - $194.12 Mt. Everest - 2/17/12 - $0.00 Mt. Everest - 2/18/12 - $0.00 --new company name-- Tiger - 1/22/13 - $210.00 (Became Club Member) Tiger - 8/16/13 - $0.00 Tiger - 5/16/14 - $0.00 (Waived/Warranty) Fast forward to October 2015, a little over four years after installation, I have a coolant leak somewhere that can't seem to get fixed, and Tiger has to keep recharging my "closed" system... the only difference is now I have to start paying for this service. (I guess Freon is expensive.) I start to panic because my family is undergoing financial hardships, and whatever money I once had went toward the air conditioner I purchased four years earlier. Thankfully, Tiger works with me on this, and I am grateful. However, they warn me that I will need to have the evaporator coils (???) changed out. EEEK! At this point, I am already $10,000 (plus) into this system, it is only four years old, and it is having major problems. Again, I have no money left, so I'm talking to lawyers, because from what I can understand from Tiger, it's a manufacturing defect, and now I have to pay Tiger tons of money (that I don't have) to fix something that shouldn't even be broken yet. (Warrenty still covered parts, but not labor.) Thankfully, Tiger comes through for me and I refrain from possibly taking legal action against manufacturers. On October 23rd, 2015, the coil gets swapped out. The technician thinks there might still be a leak somewhere, but nothing really comes of it. The parts are covered under warranty, Tiger is kind enough to waive the fee for labor. * * * * * The above gives Tiger five stars. I seriously had no money to pay them. I would have had to get a loan from somewhere. ...but... It is now July 18th, 2016, not even a year has passed since the installation of a new coil, and it is 74* in my house... I have the thermostat set at 70*. The temp coming out of the vents is around 68* - according to my meat thermostat. I have called Tiger, and we have an appointment for tomorrow. I fear that Tiger is going to tell me that I will need a recharged -- or new coils -- and I will have to pay them for service with money I still don't have. I'm praying everything still falls under a warranty. Pray for me, you all. I'll come update after my appointment and let you all know how it went. <3"

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"Everything went well. Vitt arrived on time the day of installation and began immediately and worked through the next 2.5 days. The installation went well. However, there was a slight vibration in the blower motor at full blower speed so the lead installer came back out after checking with the manufacturer and worked for several more hours until the issue was resolved. Highly recommended"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"We purchased 2 of the deals because we have zoned heating/cooling systems.

in addition to that we had to pay extra for additional vents and mainlines.

I feel like the extras piled up pretty quickly but overall we were satisfied with the job.


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"This company is amazing! He was very knowledgeable and more than fair. I had no idea what was wrong with my central air. He figured it out quick. I m on a fixed income and his price was catering to my situation to the best of his ability. Now my children get to sit in a cool home this summer. He also explained everything well, the process, the price of others versus him, and how the equipment worked. He very easily could have tried to sell me a new set but he didn t. He just repaired my currents set. I would definitely recommend to everyone that needs heating and cooling repair/replacement."

"We are very pleased - the bathroom looks great! Workers were always professional, helpful, courteous, friendly. Always sought our input. Did extras, like rerouting air duct so we could have our recessed medicine cabinets. Included plumbing, electrical, framing, relocated window (outdoor siding redone), widening outer wall for increased insulation for pipes. Fixed access hole in basement ceiling and installed water shut off valve to bathroom. Installed extra electrical outlet for wife's hair dryer and a backsplash. Even fixed a hole in wall of another bathroom and rehung towel bar as a courtesy. Highly recommend."

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I did not think they were qualified for the project.  Their price was low compared to everyone else.

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"Everything was installed and is working properly."

"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"