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"My water heater sprung a leak Saturday morning. Was contacted by a loyal representative. I informed the rep on the phone twice what I wanted for the new water heater (exact replacement of the old one). Service man (Anthony called me Monday morning to let me know they were on their way). I asked if he had the water heater with him he told me no and going to see what they were dealing with. When I got home Monday night, I was ?NOT HAPPY ? with what I saw. A completely different water heater than what was in my house and opposite of what I asked for. Contacted Loyal plumbing and told the person who answered my call about how unhappy with what they installed in my home. She told me that she would relay message to a manger (Josh). Several hours later , Josh called me. He said he listen to all the recordings and he heard me ask for a Rheem water heater (plastic exterior). Then he basically told me that it was our fault. How many times do they have to tell them. Profits? $$ BEWARE DONOT HIRE"