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"DO NOT USE: We were quoted $6K for a shower kit install. Upon completion of the work, it was immediately apparent that the installation was defective and did not meet acceptable industry standards. Specifically: No water membrane was installed behind the shower kit, rendering the installation non-compliant with waterproofing best practices. No caulking was applied to seal seams, leaving the installation vulnerable to water intrusion and damage. The walls and surrounding trim were not plumb, which made it impossible to install a functioning shower door. A McLendon's supervisor subsequently inspected the installation onsite and acknowledged the poor workmanship. We were informed that the matter would be addressed, but despite multiple follow-up phone calls, we received no further communication or resolution from McLendon's. Nevertheless, the remaining balance of $3,100 was charged to our account without our authorization or consent and without any resolution."

"service was good, response was good."

"I have been a regular customer of RCS for about the last 7-10 years and have previously been very satisified by their service. Up until my most recent visit which occurred in December, I have found them to be reliable, fairly priced and service-oriented. I tend to be a very loyal customer when working with service providers, so it was a no-brainer for me to schedule a service visit with RCS when our fireplace began acting up and couldn't stay lit. Our most recent service visit prior to December was in July 2023 and typically for us, a fireplace tune-up and cleaning does the trick, and we are good to go for at least the following year. Due to the season, it took about 3 weeks to get on the schedule, which was fine and understandable. I was not available at the time of the visit. However, according to my wife, the technician arrived on time, was polite, and stayed for about an hour. Upon returning home, especially since it was cold outside, I was excited to begin using the fireplace. I switched it on and it stayed on for about 10 seconds before the fireplace and pilot went out. I tried relighting it several more times (including restarting the pilot light each time) and basically had the same result. In other words, there was absolutely NO difference in performance from before my service visit and after it. The fireplace looked cleaner (as it always does after clean up a tune-up), but the most important part of the service, getting the fireplace up and running was NOT accomplished. I immediately informed Lynnea of the issue by text and over a call and was hoping for a quick resolution, including a return visit by the tech. I got a quick answer, but a disappointing proposed resolution. She said a return visit could be scheduled, but there would be an additional charge of $180, which was a "discounted" rate along with parts if needed. I am fine with the parts, but I did balk at the proposed service charge, as I did not consider the initial visit to have been completed satisfactorily. While the technician may have done a cursory check at the end of the visit, the fireplace only stayed lit for 10 seconds the very first time I tried it, which tells me that he didn't really check it. If I was a brand new customer, I might know any better, but I'm not. This is very disappointing and I'm clearly still not happy even though this occurred several months ago. Every time the temperature drops and I want to use the fireplace, I am reminded of my disappointment with RCS. I expect a company to stand by their work and for their service technicians to be thorough. Neither occurred during the last visit."

When you contract with Natures Caretaker, you partner with an experienced, leading landscape service company. We provide standalone services as well, such as, irrigation, snow services and seasonal enhancements with expertise and proper equipment to meet the highest standards in quality, safety and service. We have several locations serving Western Washington.

"They showed up on time. Had a little trouble communicating with this new crew. After resolving that issue they performed the work to my satisfaction."

"Fantastic, easy to communicate with, on time, happy crew. Outstanding attention to details."

"I purchased a washer/dryer six months ago from Fredericks. They turned out to be bad machines (Samsung) and I didn't want to deal with the hassle of those machines for the years to come. So, I just bought a new set and the installers came yesterday. They didn't hook it up correctly (didn't attach the dryer vent to the wall) which resulted in big problems. When I called I got a defensive, dismissive attitude from my salesperson (Mark - do not ever work with this man, he is lazy and rude) who told me "yah, those things come unhooked" and refused to get someone out immediately to deal with it. When I confronted him about the poor attitude and customer service he replied "i don't have a problem." I said I would report back to my contractor who referred me and he said "go ahead." While the business may be reputable, this salesman is abhorrent. Of note, this is the second install (after fridge in June2020) that the team did incorrectly."

Best email: alteredearth@gmail.com. Super Service Award winning every year since 2010. Additional contact name - Michele Morgan, Office Admin

"We are so pleased with our landscape work designed and installed by Reynolds Landscaping. Communication was excellent, and the whole process from design to installation was efficient and well done. We had a big renovation to remove our overgrown landscaping, and now the house looks so much better. We have had lots of compliments from the neighbors."

Established in 1971 by Ted Flateau, Custom Fence and Masonry has built a reputation for the highest quality residential hardscaping in the Seattle metro area. We work with homeowners and the landscaping industry. From start to finish, our artisans, designers and project managers take pride in working personally with you to ensure you receive precisely the design and quality of work you intend.