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"The owner Bill came out to assess the remediation required after a sewer pipe leak in our basement. He explained what needed to be done and was honest about the fact that a homeowner DIY remediation was within the EPA guidelines for the amount of damage that needed to be fixed. He provided recommendations and didn't charge me a penny. We referred him to some neighbors who also happened to have water damage at the same time, they hired the company and seem satisfied with the result. In the meantime, Bill even came over to help assess my progress on the DIY and provided additional advice while he was working with the neighbors. I'd definitely hire this company if I had another similar situation requiring more in-depth remediation."

"From salesman to installers to plumber the job went very smooth & effortless. Very pleased with the completed job."

"Paul from PK responded immediately to my call on a 98 degree day, despite being bombarded with calls. He diagnosed the problem and completed the repair (replaced blower fan) quickly. PK’s service was outstanding."

"This review is solely about the installation portion of the Puronics Water Treatment System since it was just installed today. The install team arrived on time, ready to go to work. The location of my main water line was tricky to get to, but they found a great solution to tap into the line via a drop-ceiling access point. They located the Hydronex Water Conditioning Cylinder and Salt Backflush Container exactly where I wanted it. Their work was clean, tight, and very professional. The RO system was backordered, so they explained that they will return within the week to install that portion of the project. They prepped for the RO install by drilling and installing the faucet in my granite countertop. After the install, they explained the whole system to my wife and I and we were up and running with conditioned water. I can't say enough about my experience with Chuck on the initial phone call, Miles who provided the water testing and sold me the system, and Ryan who installed the system. So far, I can't envision any issues that might arise with Orbit Water Solutions since they have provided outstanding service to this point!"

"It was fine. They explained everything. I highly recommend them to others. I will hire them again for additional of electrical outlets."

"It has gone well in the past. They had some change in ownership, but the current owner honored my warranty. He was very professional and punctual with me."

"As the job was unfolding, it was discovered the main water line crossed over the sewer line. Thus, the water line had to come out so the sewer could be accessed. The water line was about 4 ft in the ground and the sewer line was about 4 plus feet under it. The price includes replacing both lines. $5,500 for the sewer and $1,400 for the water. The camera video was included in the sewer line price."

"Air Temp Solutions replaced my Heating and A/C system last winter. Their service was top-notch from start to finish. They gave me a great price and also honored the 10 % discount for Angie's list members. The technicians who came for the installation were true professionals and competed the whole job in less than 6 hours. Once the installation was completed they also did all the paper work and follow-up to make sure I get the energize Delaware rebate. The rebate arrived in mail last week for $1350.00. Over all Air temp is a great company with great people and great service."

"Initial person was too chatty, too much information, overwhelming. Later more succinct. Workers who did test & insulation (blower door test to reveal air leaks). Workmen were sufficient and polite. Two years later discovered they had caulked Marvin windows which should NOT be caulked in order to wash them w/ moveable parts. It cost me $175 to have them repaired or caulking removed. This was done & I submitted a bill 11/13/14 and have not been reimbursed yet. Have called 2x's to remind, last time man said he thought it was done and he would see about it. That was 3 weeks ago the last time and 7 weeks from the first reminder. It is now 2/24/15."

"I wrote a negative review of Rightaway after having a disappointing experience involving a ~$4k mold remediation+sump pump installation job, during which the firm broke a pipe and failed to repair it properly, according to two plumbers who came out afterwards. I noticed the problem a few months later when I rechecked the crawlspace after my backup sump pump battery alarm went off following some heavy rains. We had Rightaway out again that point (Al arranged the visit of one of his colleagues while he himself was on vacation) and were told by Al that we’d get an estimate for waterproofing the area as a second job. He also denied responsibility for what we believe was a poor repair job of the pipe. After a month of texts with Al, the owner, we hadn’t received an estimate. I should note that Al was very responsive via texts during this time and gave reasons for the delay. For example, he told me over text once that he did not have the right phone number or email address for us. After being solicited by Rightaway for a review on Angies list, I posted a very negative review and Al immediately contacted me and insisted he come out and provide us with another estimate. After I asked, he also agreed to reimburse us for the repair job we’d had done on the pipe; that repair had cost ~$300.00. Al then came out to the house. He told us he’d mail us the reimbursement, send us an estimate for a new waterproofing job, and give us references of people for whom the company had honored their warranty in the past. He emailed us the estimate that day and then mailed the check the following week. However, that next week, he said he didn’t want to provide us with a reference unless he was assured that we would go with his firm for the new job, because he didn’t want to bother past clients for a reference, essentially, that wouldn’t lead to another job. Over text, he said that if I was waiting for a reference to change my review on Angie’s List, then I should go ahead and leave up my initial negative review, and that he would then post all of our text exchanges because I was not being fair and honest. At this point I called him and he explained (as I just did) why he didn’t want to provide a reference. I told him I would change my review to reflect all of our communication since early February, and that’s what I’m doing now. Al is very responsive to texts and calls, and he seems very knowledgeable about his craft and plumbing. Indeed, when he came out to our house personally, he was very convincing and I was considering re-hiring him despite the prior frustrations. I am also impressed that he cares enough about his reputation to insist upon coming to our house, offering a solution to the problem, and reimbursing us for the cost we incurred repairing that pipe. However, based on our last exchange, regarding the texts and the lack of a reference unless we went with his company, I decided against rehiring the company. I've decided I'm not hiring any future new work without a very thorough reference review. As I’ve said, the firm is very responsive in terms of communication and seems to know their business; I would just not go with them again personally based on my experience."