Get matched with top water main install, replace or repairers in Hoffman Estates, IL

"Cornell made sure someone would be there same day to repair even with a full schedule and delivered on the promise. Extremely pleased with the work performed by Steven. Offered to repair or replace. We chose to replace based on his straightforward explanation of each option. He replaced same day and it was a lot of hard work. Steven was friendly and professional. Great work. I definitely would recommend and use again."

"I thought it went well but took longer than I expected. Mechanic Leo bought the new tank and pipes in when he arrived. I believed Leo arrived around 7:30 pm. He completed the installation around 11:30.pm Leo went out to his truck, stayed outside for a long time, in fact, my son Vann went out to ask him what was taking so long. When he came back in, Leo told me there would be an extra $100.00 We explained that we had been quoted a price of $1,300.00.. so he said to call the i office and they would straighten everything out, That’s why I called the next day. Everything seemed okay. When I notice the water was much slower, I called to let J&S know. The person asked me a few questions and advised me to check the faucets. Well, that didn’t work and the water was not as hot as before the installation. I called again to explain to J & S what was happening. The person there told me that they didn’t have to come out, and I still owed them $100.. so that's why I called Angi So I decided to check all of the faucets and I realized that the water flow was not coming out properly from any of the faucets So this is what happened. I am just appalled that they haven’t come out or called as of this date. I need them to come out and check this out, something went wrong. We could do a FaceTime inspection that would show the flow of the water."

"Main water shut off valve broken. Dean showed up on time. He took a look at the problem and discussed several options for the repair. Work was completed quickly and efficiently. Dean did an outstanding job"

"My old hot water heater died, and a friend installed a new small 40 gal tank. But I never had hot water after that. I also had a leaking lead pipe. Patrick came and had to be a sleuth to try to determine the cause of the missing hot water. The tank was too small and not functioning, but the real problem was a crossed pipe somewhere in my 1890 house. He found the pipe location in the basement and put in a shut off valve, which gave most of the house hot water. He also put in a high quality 50 gallon tank, and repaired the leaking lead main. To completely fix the hot water, it will mean opening walls, so we left a small 1/2 bath sink and attic sink to be fixed at a later time (or not....).. This was all around Easter, but he put in long days to get it all done."

"The name Aqua Doctor is very fitting for Chris and his team, because it sounds like a super hero and that is definitely what they are! After a brutal week of cold a few weeks ago I went to turn on a faucet to have water shooting out from the pipe. Thankfully I knew where the shut off valve was, and searched Angies List to find a reputable contractor for what I hoped would be a simple repair. The repair wasn’t simple, which made having a true professional like Chris even more important. Not only had one of the pipes under the sink blown out, but Chris and his thorough inspection showed me a pipe behind the wall in the shower was also leaking. Had I tried to fix the pipe myself or hired some novice I doubt that would have been found, which have resulted in leaking in my walls and under the floor for who knows how long before it was found. There unfortunately a good amount of damage, and Chris and his team helped in so many ways but I will just name a few. First, they did work beyond what a typical plumber would do. His crew came in and pulled out tile and opened the walls to get to the leaking pipes. More about that in a bit, but another critical piece was he helped me navigate the confusing and tricky area of dealing with your insurance company. He did what my insurance company didnt seem able to do, which is example to me in simple terms how the process works, and he spoke directly with the company probably 6 or 7 times as the project was moving forward on what needed to be done and why to help get every possible dollar of his bill covered. As the project was moving along and the team had to walls to do the repairs, we learned this part of the home was not built to code. We had plumbing on an outside wall without an insulated wall in between. This meant the proper way to repair it was to move the water lines for the shower, toilet and sink by jackhammering into the concrete foundation. It’s a miracle I didnt pass out when I learned that, but once again Chris took the time to explain to me in simple terms what had to be done, to show me, explain why, and then get not he phone with the insurance agency to get it covered. He even facilitated working with the village inspector to make use all the documentation needed to prove this was required by the village was in place. This along would have been $4,400 out of my pocket if Chris hadn’t been thorough and diligent to working with the insurance. Other contacts would hand me a bill and let me figure it out, but Chris helped me the entire way. His team worked hard and fast to get everything in sorted out quickly, and Chris even connected me with another familiar member who offered to do the additional repairs like drywalling, paint, etc. Chris and his team turned what could have been an absolute nightmare into a relatively painless process and really worked hard to minimize my out of pocket spend. And when the project was over and I tried to tip him for going way above and beyond me didn’t even want to accept the cash so I gave it to his workers. I just cant say enough for Chris and his hard work and work ethic. And if this wasn’t enough to convince you to use Aqua Doctor I will leave you with one more meaningful example. When the village came out to look at what had to be done to comply with code, I could see the relief on the face of the village inspector that I was using Aqua Plumbing because they knew the job would be done right."

"Perfectly. Technicians arrived on time, were courteous and left a clean work environment. They worked efficiently and had the job done quickly. Lifeline is the only place I’ll go for installations and repairs."

"When one is looking for a plumber, if you?re like me, it is possibly an urgent situation (as in in my case a sewer that was backing up.) So, to save you time, I?ll start with my bottomline opinion.  Reliance was excellent!  Alex, the owner, John, Cesar, Keith, and all the guys who worked on my home were honest, hardworking, and kind human beings.  They were also really good plumbers?. but, in my estimation the humanity that the company is seriously priceless.  It was the first time I worked with them, and I know that it won?t be the last.  They will be my first ?plumber? call.  I have them in my cell phone.
Now, to return to the beginning of my tale. I noticed an increasing amount of dirt around the sewer by my washing machine. (My laundry room is on a slab on the main floor.)  I called a different company that came out to rod the line from an interior clean out in my family room.They worked tirelessly for a day, but couldn?t get through, ended up getting their rod stuck in the line, actually had to return the next day to retrieve their equipment.  Based on their camera and detector inspection, they advised that I needed to dig down to the sewer.  Based on their staffing and scheduling, they simply didn?t have the manpower to handle it at that time, and recommended I call another company.
And that brings me to Reliance.  I called them first time in the morning.  John showed up that same day to estimate the job.  On Saturday...yes, on a weekend,  they began breaking through to the sewer. (They knew I only had a very minimal water flow and responded immediately to the urgency of the matter.  Over the next week they put in an exterior cleanout (much better for the future than my inside one) repaired the sewer that had corroded, replaced backfill and concrete, rodded to the street and then discovered that due to the roots by large evergreens they needed to power wash it, which they did the next day.  They were at my house a full week. They worked hard.  They were respectful and not only worked to fix the problem, but to make sure that I was informed and pleased with their work. I was rather distraught about the situation, and those guys made it as calming as it could be - considering I had to go elsewhere to shower, etc.  I want to add that Alex, the owner, actually came to my house several times to check on the progress and even after it was done to review the entire job.  He was a total stranger, but I would have been proud if he were my son! He was exceptionally considerate. What a nice young man.
I would be remiss if I didn?t mention that there were issues? life?s rarely perfect.  In part some things went wrong because they were starting where another company left off. In hindsight, I think they should have repeated some diagnostics to pinpoint the location of the problem. I?d suggested it, but they didn?t.  I wish I would have insisted. The result was that there was additional  jackhammering/digging in the driveway before they discovered that the break was just two feet  inside the house, instead of a few feet outside that same wall. They had to move indoors on the following days to open the floor in the slab.  But, they made good on their error, and didn?t charge for the additional work.  It was longer project, slower, but they kept going till it was done RIGHT. It was more money than initially estimated because they couldn?t have known that the roots would require the power wash.  And digging indoors is more time consuming.   
I should add that on the days they were working outdoors it was brutally cold...remember that week?  Not one man ever complained.  And on the last day when they were power washing the sewer (temp had gone up), I asked if they could wash the driveway to get rid of the dirt residue from all the digging so that I wouldn?t continue tracking it into the house.  They did and were proud of the results.
People taking pride in their work and caring about customer statisfaction is all too rare in our world today.  Want to see it?  Call these guys.  As horrible as my situation was, at the coldest point in the year, Reliance made it as positive as possible. Thanks.
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"Mike from DA VINCI PLUMING has a great working personality when Mike explained to me both Ways to get the Job done repair or replace water main we went with Replacement. Mike and his crew worked safe smart an fast did a Great Job. DA VINIC PLUMBING are professional. it was a pleasure to meet MIKE from DA VINCI PLUMBING .THANK YOU FOR GOOD SERVICE"

"Terrence Spranger was my plumber. His quote was fair. He was on time to the job. He replaced my hot water tank and shut off valve. He suggested placing a tray under the tank that has a drain hose just in case the new tank eventually leaks then it won’t run all over my basement. He had the model and serial numbers added to my receipt for insurance purposes. He was very personable and put the customer first. He went beyond what was expected of him to do. Thank you"

"I noticed there was water in the cabinet under my kitchen sink.  I turned on the kitchen faucet and noted the U drain was dripping water.  I placed a pot under the drip with a towel under the pot.  I then did a search on Angie's list to find a plumber.  The first name that came up was Charlies Plumbing - Heating and Sewerage Service.  I noted on the map that he had done work in my area. Since it was late in the day, I waited until morning to call.  Charlie answered his phone after just a few rings.  I told him my problem and where I lived.  He stated he was at a job and would call me later.  He called a few hours later and stated he could stop by and check out the problem.  True to his word, he rang the bell and Charlie and a co worker diagnosed the problem quickly - the pipe was cracked and needed to be replaced.  He had the part that needed replacement and completed the job.  I would definitely call Charlies Plumbing again and recommend his plumbing services. 
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