Get matched with top water heater installers and replacers in Hope Mills, NC

"Drew did a wonderful job. He was very professional and respectful. He worked diligently to install our hot water heater in a timely manner. I will recommend your company to anyone based on Drew's customer service."

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"They recommended other services that would be needed in the future and tips to keep the water heater operational"

"The professionalism of the service provider was great. The price for the installation services was atrocious. I was charged nearly $1800.00, most of it going to installation fees. Examples: To replace a $10.00 diverter valve which took 15 minutes, the installation fee ~$245.00. The fans cost around $300.00. The installation charge over $800.00. The hose bib cost ~$6.00, installation fee was $290.00. Future customers should be aware of these excessively high installation fees."

"Very professional with great communication skills. They were able to determine the problem very quickly and replace our unit quickly. Our AC had been out since March and we had another company working on it. We finally switched to Bell Cow and the problem was resolved within a week. We also had them come out when our other unit stopped working and they came out, re-charged the system and done. You really need to check them out. I received a 4 hour window, they called when on the way and it really worked out great."

"Great support by Cape Fear Electric. Called me late on Thursday and showed up on time early Friday. Got all done in 1 day. They do charge $79 to come up but I'd rather have experts do this and have it done right. They even replaced the foam insulation they had to remove to move my outlets. Great - quick service. Reasonable prices."

"Eddie is an outstanding plumber. He showed me how to turn the water off at the various points in the house. He pointed out work that will need to be done and why. He was also calm and friendly. His work is great."

"Very professional employees, affordable. Kept me updated every step of the way. Assured a 1 year warranty on installed tub but haven't had any problems out of there work."