
Serving Houston, TX and surrounding areas
Approved
In business since 2010
Free estimates
Emergency services offered
"While the above evaluation is just somewhat impressive, the actual details of the work JD Precision Plumbing Services (PPS) performed under the bad conditions the area was experiencing was extremely impressive. Through their actions I ended up saving about $450 of what I could have been charged. An unusual hard freeze occurred in the area that caused a massive number of incidents requiring plumbing repairs. It happened on a Friday night thus requiring most repairs to be completed during the weekend. Not only does (PPS), provide 24/7 service which typically requires one plumber for weekend emergencies, they mobilized their entire organization because of this unusual demand. This is impressive. PPS utilizes plumbers to initially talk with their clients directly to best determine what work is required and how long it will take before they schedule the work. Even though I was undoubtedly one of the very last people required to request service (around noon), a plumber called me back within about 4 hours. Despite their massive backlog of work, I felt this was extremely quick. One of the things that impressed me the most was that, through our discussion alone, he was able to correctly confirm my particular repair did not need immediate attention. This allowed me to save the $100 emergency service fee for emergency service. I was able to continue using my water supply. As such, I agreed to have them contact me on Monday to schedule the actual day and time to address my need. Despite not requiring weekend service, PPS called me on Sunday to schedule the work. An appointment was set up for Monday afternoon. PPS did not arrive when scheduled nor did they immediately call to stay late. However, since they had indicated they would do the work on Monday, they did do the work Monday night at their normal rate. This was absoletely above and beyond the service level I normally receive from service contractors. The most surprising thing PPS did was to use a repair kit, rather than replace, the back-flow preventer (BFP). This saved me about $350 versus installing a new BFP. I would have never thought such repair kits were even available for such a relatively small device. This was even more impressive when I learned that this unusually cold period had created a zero supply of all repair kits in the greater Houston area. PPS either already had purchased or was able to quickly get the number of kits they knew they would need."





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