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"It went extremely well. The technician was professional and thorough. He spend at least 30 minutes with me reviewing the current configuration to ensure that the replacement water heater would meet our needs. We switched from a tank water heater to a tankless water heater and couldn't be happier. The tech did a great job with the installation and left the area clean and organized."

"The plumbers were great and did what needed to be done in a timely matter."

"Benjamin Franklin Plumbing installed a toilet and sink for me. I needed a wall for the shower and I found someone else for that. Benjamin did an exceptional job."

"Would recommend FlowPro if you have plumbing needs. Rob was able to take care of our problems even with some unexpected complications due to our house being older. He was a pleasure to work with."

At Summers Plumbing Heating & Cooling we try to make service easy & fast! With all of our locations there is a good chance we're helping someone in your neighborhood with their plumbing, heating or cooling issues. We take the stress out of calling a repairman! Our friendly, helpful, and honest technicians are here to make your life easier, not harder than it already is.\n\nOur highly skilled, licensed, and trained technicians perform superior work, every time. We are committed to being honest, thorough, and friendly when we arrive at your house for an estimate or repair.

"I think it was fine. Actually, my wife coordinated that one but I don't think we have any problems with it. I'm not sure if we paid extra charge aside from the deal because  I wasn't at home when the guy came out to do the job. We've used them before and they are the one who installed the water system in our house. I don't think they standout exemplary or horribly bad but the service that they have provided to us was what we expected."

"Quickly after purchasing Angie's List deal, the owner called to schedule an appointment, which was a few days later. The installer showed up on time and quickly assessed the situation of my current heater and it's location. Due to my water softener partially in the way of the heater, he decided to remove the door to the closet instead of moving the softener, which saved him time and me money. After checking the dimensions, he was able to reuse my old heater stand, which I also appreciated. With the new water heater designs, he had to do some slight modifications to the copper lines to the house for proper fitment. After making sure there were no leaks, he reinstalled the door and checked to make sure it operated correctly. Overall, he did exactly as he said he'd do in the time allotted for the appointment. I will certainly call Simply Water again for any plumbing needs."

"Promptness was my major complaint. Pennington would say he would make it by the weekend, for example, to pick up the tub, and never show or call. It took many calls and reminders before connections were made. This went on multiple times throughout the course of the project. On the plus side, he had a cell, and would almost always pick up when I called, so at least I could touch base. After he took the tub, he said he should have it back in about two weeks. It was probably closer to two months. But apart from that, his price was lower than anyone else's I called. And from what I can tell, he did a good job. The tub looks good -- especially considering what he started with. He had to take off a layer of paint that someone had put on the inside of the tub, and the outer surface was unfinished and rough. Although if I had it to do over again I might ask how much extra to put enamel on the outside surface as well, instead of the dull white coating that was put on. Pennington made no complaints or extra charges for taking the tub up the steps, which was a challenge. And the capper -- once they brought the tub back, his son and helper insisted on putting on the new hardware I had to hook up to the drain for no charge. Even when I couldn't find all the pieces, they went to their truck and used their own hardware to finish the job."

"The job took a couple of hours because Conrad had to go get a part, but he took care of it and the water dispenser is working great. He removed the old hose and setup and replaced everything with all-new parts. He drilled a new hole in the floor so that the hose would be lined up right. We always call them for plumbing, because their prices are very reasonable, they know our systems, and they're very conscientious."

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I had communication problems. At times I spoke with the office secretary, the painting leader, and Mr. Smith. Unfortunately, not all of them were informed about what was going on at any one time. Nobody could answer a question without asking someone else first. I had issues trying to get an estimate for some rotten wood replacement. I told the painting leaders that I wanted an estimate as I was considering doing the repair myself. I never received an estimate or approved the work but came home one day to find it done. When I asked what I would be billed for the completed work, I was just told it would be reasonable. Once I got the bill, it in my opinion was not reasonable. For example, I was charged a material charge of $120 for 15 board foot of 2x6 which would be $25 at a lumber yard. When I asked Mr. Short about the charges, he was not aware of it as his secretary evidently computes the charges. I had already had an issue with Mr. Short telling me that a second coat of stain on my deck would be half cost of the first coat only to have it billed for significantly more by the office. When I expressed my concerns to Mr. Short said he was really busy, but he would look into it as he wanted me to be happy so I went ahead and paid him. That was a mistake, as I never heard back even after a follow up email. The job looks nice, but I am concerned that most of the house was given two coats in one day despite the manufacturer recommending 12 to 16 hours of dry time. I think they were behind due to weather, and were not paying attention to customer service at times.

 

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